It helpdesk jobs

Duties and Responsibilities Responding to ICT helpdesk and user support queries via chat, email, or phone Ensuring proper logging, tracking, reporting and closure of all issues raised to the ICT helpdesk. Training other staff members on troubleshooting and diagnosing ICT related problems. Writing, editing, and revising training manuals for new and updated software and hardware. Providing ICT-rela...

Position Overview:Nathan Digital is seeking experienced individuals with a background in the IT industry to join our Insurance Helpdesk Support team on a 24/7 basis in Nairobi, Kenya. As an Insurance Helpdesk Support representative, you will play a crucial role in providing technical assistance and support to clients in the insurance sector, ensuring seamless operations and customer satisfaction ...

IT jobs in Nairobi. The African Population and Health Research Center (APHRC) is a premier research-to-policy institution, generating evidence, strengthening research and related capacity in the African research and development ecosystem, and engaging policy to inform action on health and development. The Center is Africa-based and African-led, with its headquarters in Nairobi, Kenya, and a West ...

JOB PURPOSEUnder the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operation of the IT department and assist in managing the success of department tasks and projects relating to system and network infrastructure administration issues at KWAL.RESPONSIBILITIES & ACCOUNTABILITIESArea 1: System AdministrationTechnical and operation support direc...

Job Description JOB PURPOSE Under the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operation of the IT department and assist in managing the success of department tasks and projects relating to system and network infrastructure administration issues at KWAL. RESPONSIBILITIES & ACCOUNTABILITIES Area 1: System Administration Technical and ope...

JOB PURPOSE Under the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operation of the IT department and assist in managing the success of department tasks and projects relating to system and network infrastructure administration issues at KWAL. RESPONSIBILITIES & ACCOUNTABILITIES Area 1: System Administration Technical and operation support d...

Area 1: System AdministrationTechnical and operation support directly to business units for application rollouts and other projects, including planning, implementation and vendor coordination.Implement, support and administer intranet, internet, network and servers to ensure business effectiveness.Setup, maintenance and troubleshooting of enterprise level backups including daily backups of data, ...

Kenya Wine Agencies Limited (KWAL) is the leading manufacturer and distributor of wines and spirits in Kenya , Eastern and Central Africa region. JOB PURPOSE Under the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operation of the IT department and assist in managing the success of department tasks and projects relating to system and network...

About Dynamic Freelancer:Dynamic Freelancer is a premier provider of freelance services in the UAE, dedicated to assisting individuals in working remotely while residing in the UAE. From residency visas to health insurance and invoicing services, we offer a comprehensive suite of services tailored to our clients' unique needs. With a steadfast commitment to excellence and customer satisfaction, D...

Job Description About Dynamic Freelancer: Dynamic Freelancer is a premier provider of freelance services in the UAE, dedicated to assisting individuals in working remotely while residing in the UAE. From residency visas to health insurance and invoicing services, we offer a comprehensive suite of services tailored to our clients' unique needs. With a steadfast commitment to excellence and custome...

IT Helpdesk Analyst at Old Mutual Kenya

With us, you will be Responsible for:Maintain and support point of sale and back-office systemsSupport new store openings, functionality enhancements and upgradesConfigure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail storesProvide first level support to customers' requestsPerform diagnostics of customer issuesResolve customer issues by troubleshoo...

JOB PURPOSEUnder the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operation of the IT department and assist in managing the success of department tasks and projects relating to system and network infrastructure administration issues at KWAL.RESPONSIBILITIES & ACCOUNTABILITIESArea 1: System AdministrationTechnical and operation support direc...

Job Purpose/Summary:Reporting to the Technical Support Team Leader, the job holder is responsible for call technical support and troubleshooting guidance pertaining to Wide Area Network (WAN), Local Area Network (LAN), Internet, data, voice, mail and managed LAN services queries from customers satisfactorily within the defined scope and laid down standards processes & procedures within the Helpde...

JOB PURPOSE Under the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operation of the IT department and assist in managing the success of department tasks and projects relating to system and network infrastructure administration issues at KWAL. RESPONSIBILITIES & ACCOUNTABILITIES Area 1: System Administration Technical and operation support d...

Kenya Wine Agencies Limited (KWAL) is the leading manufacturer and distributor of wines and spirits in Kenya , Eastern and Central Africa region. JOB PURPOSE Under the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operation of the IT department and assist in managing the success of department tasks and projects relating to system and network...

Key Roles and ResponsibilitiesSupport onboarding of new projects into the system by providing necessary user logins and supporting basic setup.Support system prep for new data entry cycles, ensuring they are completed in a timely manner.Consult with field data collection and project teams on configuring the Salesforce and TaroWorks interface to their preferences.With supervision from the direct s...

Job Purpose/Summary: Reporting to the Technical Support Team Leader, the job holder is responsible for call technical support and troubleshooting guidance pertaining to Wide Area Network (WAN), Local Area Network (LAN), Internet, data, voice, mail and managed LAN services queries from customers satisfactorily within the defined scope and laid down standards processes & procedures within the Helpd...

Job Description Key Roles and Responsibilities Support onboarding of new projects into the system by providing necessary user logins and supporting basic setup. Support system prep for new data entry cycles, ensuring they are completed in a timely manner. Consult with field data collection and project teams on configuring the Salesforce and TaroWorks interface to their preferences. With supervisi...

Key Roles and Responsibilities Support onboarding of new projects into the system by providing necessary user logins and supporting basic setup. Support system prep for new data entry cycles, ensuring they are completed in a timely manner. Consult with field data collection and project teams on configuring the Salesforce and TaroWorks interface to their preferences. With supervision from the dire...

Position Responsibilities and Functions:- Provide first/second level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microso...

Position Overview:Nathan Digital is seeking skilled individuals with previous experience in the IT industry to join our Freelancing Support team in Nairobi, Kenya. As a Freelancing Support Specialist, you will play a vital role in providing technical assistance and support to our clients on a freelance basis, contributing to the success and satisfaction of our clients while leveraging your IT exp...

JOB PURPOSE To learn basic IT operation process by working with IT colleagues to deliver standard software and hardware support services, as well as monitor and maintain a wide range of information sources, to contribute to the effective delivery of IT services. KEY ACCOUNTABILITIES (not all-inclusive) Learn by jointly working with colleagues to carry-out system and equipment maintenance tasks, s...

IT Jobs. Who we are is what we do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. Companies should b...