Head of customer operations jobs

Roles & Responsibilities:Strategy Development:Develop and implement strategic initiatives to drive business growth and achieve retail banking objectives in alignment with overall corporate goals.Leadership and Team Management:Provide strong leadership and direction to the retail banking team, including branch managers and frontline staff, to ensure alignment with organizational objectives and fos...

At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.Roles & Responsibilities: Strategy Development: Develop and implement strategic initiatives to drive business growth and achieve retail banking objectives in alignment with overall corporate goals. Leadership and Team Mana...

At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business. Roles & Responsibilities: Strategy Development: Develop and implement strategic initiatives to drive business growth and achieve retail banking objectives in alignment with overall corporate goals. Leadership and Team Man...

Kenchic Limited is the leading producer of poultry in East and Central Africa. At its inception, the company s main activity was the production of broiler and layer day-old chicks. Over the years the company has expanded operations to include processed chicken and further processed products. The company started its operations in 1984. The company s Head Office is in Exsan House along Enterprise r...

Kenchic Limited is the leading producer of poultry in East and Central Africa. At its inception, the company s main activity was the production of broiler and layer day-old chicks. Over the years the company has expanded operations to include processed chicken and further processed products. The company started its operations in 1984. The company s Head Office is in Exsan House along Enterprise r...

Job Ref. No: JLIL 220 Role Purpose The role holder will be responsible for developing and implementing strategies to expand the distribution channels and partnerships beyond the traditional avenues. The role aims to drive growth, increase market share, and enhance customer accessibility to life insurance products through innovative distribution models i.e. Bancassurance, Digital, Affinities, Inde...

Job Ref. No: JLIL 220Role PurposeThe role holder will be responsible for developing and implementing strategies to expand the distribution channels and partnerships beyond the traditional avenues. The role aims to drive growth, increase market share, and enhance customer accessibility to life insurance products through innovative distribution models i.e. Bancassurance, Digital, Affinities, Indepe...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JLIL 220 Role Purpose The role holder will be responsible for developin...

What you will be doingYou will assist in developing the product vision, strategy, and roadmap for building the product suite of Jumia in concert with cross-functional peers, in order to improve both customers & vendors' experience.You will support in developing the product vision, strategy, and roadmap to extend our current Sprinklr product to support our Jumia Customer and Vendor Experience tool...

ResponsibilitiesStrategyProvide effective, operational leadership and stewardship through active involvement in all programs and services.Ensure the continued financial viability of the organization's program/service units through sound fiscal management.Support in the development and implementation of strategic plans. Business Stream ManagementManage and optimize the performance of our multiple ...

Job Ref. No: JHL023 Role Purpose As the Group Head of Actuarial, you will lead a team of actuaries responsible for providing strategic guidance, risk assessment, and financial insights to support decision-making within the Group. You will oversee the actuarial functions across various business lines and geographical regions, ensuring compliance with regulatory requirements and alignment with comp...

JOB SUMMARY:To provide leadership in developing new markets, strategies & growing the Assets, Liabilities, & Customer base for the entire bank's Elite and Diaspora banking segment through Central Office and Branches to enable the bank to be a Top Leader in this market niche.KEY RESPONSIBILITIES:Acquisition: Business Development -60 fine and manage the bank's strategy to tap into new business and ...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients JOB SUMMARY: To provide leadership in developing new markets, strategies & growing the Assets, Liabilities, & Customer base for the entire bank s Elite and Diaspora ...

POSITION OVERVIEW The position is responsible for leading on all sales related activities for IT solutions. A Sales Head must maintain a strong sales record for driving success of products into multiple regions and industries. Analytical skills, people skills, organizational and communication skills are essential, as this role will be responsible for working in a fast paced sales environment to e...

Job Description Job Ref. No: JHL023 Role Purpose As the Group Head of Actuarial, you will lead a team of actuaries responsible for providing strategic guidance, risk assessment, and financial insights to support decision-making within the Group. You will oversee the actuarial functions across various business lines and geographical regions, ensuring compliance with regulatory requirements and ali...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JHL023 Role Purpose As the Group Head of Actuarial, you will lead a tea...

Overall Job SummaryThe Head of Operations role is to provide strategic leadership for the ferry company's fleet operations, focusing on enhancing profitability, streamlining operations and logistics efficiency, and elevating customer experience. This role requires an entrepreneurial mind-set to drive innovation and foster a dedicated operations teamThe Head of Operations oversees all aspects of f...

People The human face of an organization, are its most cherished and valuable resources. In a world of multiple choices and multi-faceted people, you need someone to provide you with quality services that can cater to all your human resource needs at one go Overall Job Summary The Head of Operations role is to provide strategic leadership for the ferry company s fleet operations, focusing on enha...

Reporting to the Head of Programmes, this position is based at our Corporate Office while supporting 13 counties in ensuring delivery of efficient and effective operations of shelter facilities, providing comprehensive support tosurvivors of gender-based violence (GBV) and coordinating project activities with stakeholders at the county level. In addition the successful candidate will ensure devel...

Job Summary:Our client in the renewable energy sector seeks an accountant to play a central role in their financial operations, ensuring precision and efficiency in all accounting activities. This role involves financial reporting and analysis to aid strategic decision-making. With a keen eye for detail and strong financial management skills, I will have a substantial impact on the company's succ...

Job DescriptionWorking closely with the Head Operations and Senior Management, Formulate and Implement the Overall Business Strategy for the region, with the main objective of assessing the business opportunities and growing the liability portfolio, the asset portfolio and Banc assurance, through client acquisition and retention; and ensuring quality of the portfolio.Manage the branch and offer l...

They are looking to hire a Head of Operations and Programs whose overall purpose is to drive the implementation of a new mission-driven strategy and organizational structure, ensure that all programmatic units are achieving their goals, and increase the organization's operating capacity and efficiency.ResponsibilitiesStrategyProvide effective, operational leadership and stewardship through active...

Admin jobs. Salary: 230-250k, Reports to: Executive Director, Our client provides space for networking, collaborating, and experimenting among Kenya s media practitioners. As a vibrant hub, it continues to foster a dynamic community of storytellers and media professionals, providing a platform for knowledge sharing and innovation. They are looking to hire a Head of Operations and Programs whose o...

JOB PURPOSETo provide second level user support for the T24 core banking system at both Branch and Head Office levels, and ensure T24 availability and uptime. In addition, this role will monitor performance of T24 and escalate high impact issues to the supervisor. To develop new processes and modify existing T24 functions to meet business requirements. To develop applications that interface with ...