Job Description To lead bank-wide Client Experience (CX) strategy and scorecard formulation and enable the execution of a consistent pro-active approach to client experience for Personal & Private Banking (PPB) , other Business units. To set and embed the Client Experience minimum standards and frameworks whilst supporting the transition to a platform business. To identify sustainable resolution ...
Communication Strategy OwnershipDevelop and execute a comprehensive communication strategy, including creating engaging content, selecting appropriate channels, defining target audiences, and managing communication materials.Implement effective communication initiatives to foster strong engagement and connection with the riders' community.Courier Relations and AdvocacyBecome the trusted represent...
At Savannah Healthcare we provide advanced, multidisciplinary care across specialties, delivering one standard of excellence for all. Our goal is to better serve our patients in a timely and convenient fashion. As a multidisciplinary service provider, our clinic contains a number of on-site services that would not be available at a typical provider. S HL/HRD/04/02 /24 : CLIENT EXPERIENCE MANAGER ...
Seeking an experienced professional with 3 years strong track record in customer experience work preferably with a microfinance institution in a hotline management role.
Communication Strategy OwnershipDevelop and execute a comprehensive communication strategy, including creating engaging content, selecting appropriate channels, defining target audiences, and managing communication materials.Implement effective communication initiatives to foster strong engagement and connection with the riders' community.Courier Relations and AdvocacyBecome the trusted represent...
Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app. 1 It aspires to be a multi-category lifestyle app with food delivery being the most popular offering Summary Join us as a Glover Specialist and become a key member of Glovo s local operations team! We offer a challenging and d...
Dorbe-Leit Consulting Limited is a consulting practice providing transformational human resource management based services. We become involved with our clients in their transformation, providing services that are value-adding and measurable in their contribution to our clients success. About Job Customer Experience Officers are required to: Have a direct day to day interaction with customers Proa...
We are seeking a dynamic and experienced Customer Experience Team Leader with a strong background in sales to join our passionate team. As the Customer Experience Team Leader, you will play a pivotal role in ensuring exceptional customer satisfaction throughout their journey with us, while also driving sales initiatives to maximize revenue.
ResponsibilitiesManage the day to day operations of the College Serve as the primary point of contact for the College for students and other internal stakeholders Promptly and efficiently resolve student inquiries Monitor student progress and completion rates, in collaboration with internal and external stakeholders on a regular basis.Administer the enrollment process with accuracy in record-keep...
JOB OBJECTIVE To facilitate quality teaching, research, innovations, and linkages in the School of Technology and to align the University s strategic plans and direction, particularly in the networks and/or cybersecurity fields. DUTIES AND RESPONSIBILITIES: Provide leadership to ensure the highest levels of quality, integrity and ethics in all research undertaken in the Department and create a dy...
As the Brand and Customer Experience Executive in the real estate industry, you will play a pivotal role in shaping and maintaining the brand image of the company while ensuring exceptional customer experiences throughout the buyer journey. This multifaceted position requires a blend of strategic branding, marketing expertise, and a strong focus on delivering exceptional customer service to uphol...
KCA University (KCAU) is a private, non-profit institution, founded in July 1989 as Kenya College of Accountancy (KCA) by the Institute of Certified Public Accountants of Kenya (ICPAK) to improve the quality of accountancy and financial management training in the country. KCAU is located on Thika Road in Ruaraka, Nairobi, Kenya JOB OBJECTIVE To facilitate quality teaching, research, innovations, ...
JOB OBJECTIVETo facilitate quality teaching, research, innovations, and linkages in the School of Technology and to align the University's strategic plans and direction, particularly in the networks and/or cybersecurity fields.DUTIES AND RESPONSIBILITIES:Provide leadership to ensure the highest levels of quality, integrity and ethics in all research undertaken in the Department and create a dynam...
Food for the Hungry is an international relief and development organization that answers God s call to meet the physical and spiritual needs of the poor in more than 26 countries. Founded in 1971 by Dr. Larry Ward, Food for the Hungry exists to help individuals reach their God-given potential Job Summary Relieving the full time drivers by facilitating safe movement of FH staff and visitors mainly...
One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty. About the Role The Global Client Experience Specialist serves a crucial global coordination and support role. In each of our countries of operation, we have a suite of client protection activities trainings for staff ...
Evolve and Implement the Organizational Listening Strategy (50%)Partner with Director, Organizational Development and Culture to design and implement approaches (which may include surveys) to gauge employee satisfaction, engagement, retention, and overall experience.Provide leadership to the Employee Listening Working Group in establishing communication channels for employees to provide feedback ...
Your Role: As Country Director, you will play a pivotal role in shaping the direction and impact of CARE's work in Kenya as we focus on hiring the full time CD. Your responsibilities will include: Strategic Leadership: Designing and implementing organizational change processes to align with the CARE 2030 vision and global objectives. Developing and executing the CARE Kenya's country office (CO) s...
Your Role:As Country Director, you will play a pivotal role in shaping the direction and impact of CARE's work in Kenya as we focus on hiring the full time CD. Your responsibilities will include:Strategic Leadership: Designing and implementing organizational change processes to align with the CARE 2030 vision and global objectives. Developing and executing the CARE Kenya's country office (CO) str...
About this Position The Open University of Kenya (OUK) is a Public Specialized University chartered in August 2023 pursuant to section 24(1) of the universities Act (No. 42 of 2012). The University aims at providing university education in a flexible online mode of learning to Kenyan citizens and beyond. OUK invites applications from suitably qualified and experienced persons with excellent crede...
Role DescriptionThis is a full-time on-site role for an Administrative Manager in Nairobi County, Kenya.As the 'glue' in the organization, the Manager will be responsible for:ensuring a warm reception for guests and service providersoverseeing daily office operations, including facilities and IT teamsrecruiting, onboarding and managing the whole life cycle of team memberscoordinating events and m...
RoleThis is a full-time on-site role for an Administrative Manager in Nairobi County, Kenya.As the 'glue' in the organization, the Manager will be responsible for:ensuring a warm reception for guests and service providersoverseeing daily office operations, including facilities and IT teamsrecruiting, onboarding and managing the whole life cycle of team memberscoordinating events and meetings as w...
Kinetic Controls provides electrical and mechanical maintenance services in Kenya.Role Description This is a full-time hybrid role for an Electrical Technician at Kinetic Controls Limited. The Electrical Technician will be responsible for performing electrical maintenance, troubleshooting electrical equipment, and conducting electrical engineering work. The role is based in Nairobi County, Kenya....
About this Position The Open University of Kenya (OUK) is a Public Specialized University chartered in August 2023 pursuant to section 24(1) of the universities Act (No. 42 of 2012). The University aims at providing university education in a flexible online mode of learning to Kenyan citizens and beyond. OUK invites applications from suitably qualified and experienced persons with excellent crede...
About Job The Open University of Kenya (OUK) is a Public Specialized University chartered in August 2023 pursuant to section 24(1) of the universities Act (No. 42 of 2012). The University aims at providing university education in a flexible online mode of learning to Kenyan citizens and beyond. OUK invites applications from suitably qualified and experienced persons with excellent credentials for...
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