Customer success

Crystal Recruit is a boutique recruitment firm that specializes in matching the right talent to the right job opportunities across Africa. We go out of our way to find that missing person for your business puzzle Responsibilities Owning and achieving the business goals and objectives by creating and nurturing the existing Certified partners network and partner growth. Lead the Certified partners ...

Sidel is looking for a self motivated Cluster Customer Success Specialist / Customer Care Manager who will be part of the Customer Management organization reporting to the Lead Customer Care Manager. The incumbent will be responsible for supporting customer requests for emergencies, troubleshooting and technical assistance during the warranty and life-cycle of the equipment. He/She will also be l...

About the role:The Customer Retention Supervisor is a key member of our customer service department. The role holder will be responsible for leading a team of outbound retention specialists to ensure the effective implementation of customer retention strategies. The primary focus of this role is to minimize customer churn, enhance customer satisfaction, and contribute to overall business growth.K...

Customer service jobs in Nairobi. Your opportunity Sidel is looking for a self motivated Cluster Customer Success Specialist / Customer Care Manager who will be part of the Customer Management organization reporting to the Lead Customer Care Manager. The incumbent will be responsible for supporting customer requests for emergencies, troubleshooting and technical assistance during the warranty and...

Building, developing, and maintaining automated dashboards to monitor business and technical metrics.Analyzing complex data of technical platforms to drive insightful findings and translating them into meaningful, actionable recommendations for our clienteleCollaborate with internal data teams, customer success teams and customer engineer teams to consolidate requirements, understand needs, and d...

Position Overview: Are you passionate about customer success and eager to learn from experienced professionals and a startup ecosystem? We are seeking a motivated and customer-centric Customer Success Fellow to join our growing team. In this internship role, you will gain valuable hands-on experience by assisting our team in onboarding new customers, building relationships, and ensuring their suc...

We are seeking a Senior Data Scientist with a strong background in analytics engineering to join our dynamic data science team. This role goes beyond data pipelining, modelling, and reporting, and involves using data to address partner and customer queries and concerns. Working in an agile and highly collaborative environment, we challenge traditional leadership paradigms. Our company values genu...

Microsoft Corporation (commonly referred to as Microsoft or MS) is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suit...

Microsoft Corporation (commonly referred to as Microsoft or MS) is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suit...

Job Purpose:As a Sales Executive specializing in off-plan real estate, you will play a crucial role in driving sales and promoting our projects to prospective buyers. Your primary responsibility will be to generate leads, nurture client relationships, and close deals effectively.The ideal candidate should have experience selling high-end properties, specifically targeting the Asian community as a...

JOB SUMMARYTo work closely with surgeons, nurses, and other healthcare professionals to coordinate patient care and ensure the safety and success of surgical procedures as well as communicate effectively with the surgical team to provide updates on the patient's condition and respond to any intraoperative concerns.KEY RESPONSIBILITIESAdminister various types of anesthesia, including general and s...

Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent. Job Purpose: As a Sales Executive specializing in off-plan real estate, you will play a crucial role in driving sales and promoting our projects to prospective buyers. Your primary responsibility will be to generate leads, nurture client relationships, an...

Company Overview:Our Client is a leading provider of solar energy solutions. They specialize in harnessing sustainable energy sources to power homes and businesses while reducing environmental impact. As they continue to expand their operations, they are seeking a dedicated staff with both technical and sales & marketing skills to drive growth and provide technical support to clients.The RoleResp...

SummaryPoint the Product development team to the product strategic perspectiveServes as a communication hub and a strategic guide for everyone involved with the productPossesses a deeper understanding of the product and marketCreating and maintaining the product backlogCollaborates with the development team and other stakeholders to ensure the product is delivered on time and meets quality standa...

Position Overview:Are you passionate about customer success and eager to learn from experienced professionals and a startup ecosystem? We are seeking a motivated and customer-centric Customer Success Fellow to join our growing team. In this internship role, you will gain valuable hands-on experience by assisting our team in onboarding new customers, building relationships, and ensuring their succ...

Microsoft Corporation (commonly referred to as Microsoft or MS) is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suit...

Job Purpose:As a Sales Manager specializing in off-plan real estate, you will play a pivotal role in leading and managing the sales team to achieve sales targets and promote our projects effectively. You will be responsible for developing and implementing strategic sales plans, overseeing the sales process, and ensuring the highest level of customer satisfaction. Additionally, you will collaborat...

Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent. Job Purpose: As a Sales Manager specializing in off-plan real estate, you will play a pivotal role in leading and managing the sales team to achieve sales targets and promote our projects effectively. You will be responsible for developing and implementin...

About The RoleThe Business Support Coach will play a pivotal role in guiding entrepreneurs who have completed our 6-week training program. These entrepreneurs have refined their business ideas, developed robust business models, and received a $5,000 grant to initiate their business plans.The coach will be instrumental in guiding these entrepreneurs through a structured 12-week program aimed at ac...

Social media management of all accounts; Monthly concept notes generation and content management. Analysis of monthly social listening report.Supervise and train community managers on social media response.Blog management on the websiteQuarterly consolidated digital report on performance of the pages.Event management and planning for sales and marketing functions i.e. Roadshows, supermarket launc...

Customer service jobs. The Client Relations Officer is responsible for facilitating the day- to-day communication between our clients and our Laboratory, ensuring exceptional client experience, and cultivating long-term client relationships with Cerba Lancet Kenya. The Officer will also maintain public relations with existing and prospective clients on behalf of Cerba Lancet by handling inbound a...

About The Role The Business Support Coach will play a pivotal role in guiding entrepreneurs who have completed our 6-week training program. These entrepreneurs have refined their business ideas, developed robust business models, and received a $5,000 grant to initiate their business plans. The coach will be instrumental in guiding these entrepreneurs through a structured 12-week program aimed at ...

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. Our client is seeking a Head of Brand Marketing & Communications will report directly to the Chief Executive Officer (CEO) and will be primarily concerned with developing and implementing marketing and communic...

AJUA (Formerly mSurvey) is Africa s first Integrated Customer Experience platform for businesses on the continent. We exist to bridge the gap between businesses and their customers. Ajua s technology integrates with businesses at the points that matter most to their customers to measure and optimize their Customer Experience. Summary We are seeking a Senior Data Scientist with a strong background...