Customer Service Team Manager jobs

Schneider Electric is the global specialist in energy management and automation. With revenues of â 26.6 billion in FY2015, our 185,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. Duties & Responsibilities Preferred & backup agents for Top Customers in East Africa. Be the single point ...

Schneider Electric is the global specialist in energy management and automation. With revenues of â 26.6 billion in FY2015, our 185,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improv...

Duties & ResponsibilitiesPreferred & backup agents for Top Customers in East Africa.Be the single point of contact for all customersMonitoring of backorder reports, and working with Supply Chain to ensure customer CLO is achievedDrive uptake and adoption of digitization objectives with Internal & External customers.Support the sales manager, channel manager and sales team and customers on the onl...

Customer service jobs in Nairobi. Your opportunity Sidel is looking for a self motivated Cluster Customer Success Specialist / Customer Care Manager who will be part of the Customer Management organization reporting to the Lead Customer Care Manager. The incumbent will be responsible for supporting customer requests for emergencies, troubleshooting and technical assistance during the warranty and...

Quality management: Sample and visually monitor quality of all import s products, Local manufacturing products, stocks in the trade, received, and ensure all products being dispatched meet the quality requirements and product labeling to comply with country specific quality standards.Analysis: Ensure to drive and guide primary analysis of customer return, field defects and ensure to deliver the a...

Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities. The successful candidate will be based in Nairobi, Kenya and will report to the Customer Ser...

Duties and ResponsibilitiesDevelop and implement comprehensive marketing plans and campaigns to enhance brand visibility and attract new customers.Collaborate with the marketing team to create engaging promotional materials, digital content, and advertising campaigns.Utilize digital marketing channels, including social media, email marketing, and online travel agencies, to reach target audiences ...

Operations & Service Delivery Manager.As an Operations and Service Delivery Manager the role involves overseeing both operational functions and service delivery to ensure seamless operations and exceptional customer experience. Key Responsibilities.Operational Management:Supervise day-to-day operational activities, including transaction processing, account management, and administrative tasks.Dev...

Description Rescue.co is a fast-growing tech startup building the emergency response of the future. Our 24-hour rescue.co Dispatch Center provides lifesaving services to millions of Kenyans, and our platform powers emergency response for SOS and EMS applications. Our vision is that emergency response is only minutes away, no matter where you are or who you are. Over the last five years, we ve bui...

Tetra Pak†is one of three companies in the Tetra Laval Group a private group that started in Sweden. The other two companies are DeLaval and Sidel. Tetra Laval is headquartered in Switzerland.†Together with our customers we make food safe and available, everywhere Summary Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order ...

Job Purpose: The Assistant Warehouse Manager is responsible for the management of daily warehouse operations with a key goal to ensure customer and stakeholder satisfaction. The role is pivotal in the daily resource scheduling, work-planning, ensuring OSH compliance on site, overseeing the operations of intake, dispatch, cycle counts and follow-through on stock reconciliation operations. Responsi...

Customer service representative job. Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities. The successful candidate will be based in Nairobi, Keny...

Key Responsibilities.Operational Management:Supervise day-to-day operational activities, including transaction processing, account management, and administrative tasks.Develop and implement operational policies, procedures, and controls to ensure efficiency, accuracy, and compliance with regulations.Monitor operational performance metrics and implement improvements to optimize processes and enhan...

Workforce Africa is a HR solutions provider dedicated in the provision of Human Resource Management services across Africa. Our MISSION is to deliver Business Growth by leveraging on Talent. Key Responsibilities. Operational Management: Supervise day-to-day operational activities, including transaction processing, account management, and administrative tasks. Develop and implement operational pol...

Position DescriptionThe job holder will define and specify activities, processes and standards to fulfill the quality requirements for manufactured materials, components and products. S/he will continuously monitor the quality of products received, stored, dispatched to ensure all meet set and agreed standards to drive consistent product experience to the end customer across markets. (Africa)Role...

Main Responsibilities:He/she will be tasked with the execution of the following duties:Develop and implement effective marketing programsDevelop and maintain effective public relations with customers, marketing professionals and external business contacts.Responsible for establishing and maintaining effective working relationships and coordination with body corporateTenant CommunicationRegularly ...

About the Customer Success Assistant roleThe Customer Success Assistant will be involved in a proactive and client-focused approach, aiming to build long-term relationships and ensure clients feel supported throughout their insurance journey, responsible for handling questions, comments, and complaints regarding the Incourage platform. The successful candidate will be ideally required to start AS...

Introduction Established in 2004, the Aga Khan University Medical College in East Africa seeks to provide high quality education for health professional leaders who will then go on to become reputable specialists generating a positive and lasting impact in the lives of their patients and in the communities they serve. Our goal is to produce health professional leaders through our unique training ...

Broll Kenya is a property services company which represents clients in the rapidly growing East Africa economic block which includes Kenya, Tanzania and Ethiopia. Main Responsibilities: He/she will be tasked with the execution of the following duties: Develop and implement effective marketing programs Develop and maintain effective public relations with customers, marketing professionals and exte...

Broll Kenya is a property services company which represents clients in the rapidly growing East Africa economic block which includes Kenya, Tanzania and Ethiopia. Main Responsibilities: He/she will be tasked with the execution of the following duties: Develop and implement effective marketing programs Develop and maintain effective public relations with customers, marketing professionals and exte...

Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Salary Range : KSh 50,000 KSh 100,000/month Duties and Responsibilities Develop and implement comprehensive marketing plans and campaigns to enhance brand visibil...

Sidel is looking for a Project Manager Services who acts as the local technical Project Manager to manage and execute non-standard Services project activities, including Packaging, Line Conversion, Molds and Line ImprovementYour MissionUnderstand customer requests and translate his needs.Coordinate with all involved product divisions to provide a full complete solution answering customer needsSup...

Simplifying insurance access and distribution for insurance agencies. About the Customer Success Assistant role The Customer Success Assistant will be involved in a proactive and client-focused approach, aiming to build long-term relationships and ensure clients feel supported throughout their insurance journey, responsible for handling questions, comments, and complaints regarding the Incourage ...

Job Description RESPONSIBILITIES: Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures. Prospecting, Upselling and Cross-Selling: Identify opportunities to sell, upsell and cross-sell products based on customer needs and preferences. Maximize revenue by suggesting complementary items. Inve...