Customer Service Team Leader jobs

JOB SUMMARY:The overall responsibility for the Branch Manager is to oversee business development and operations of the Branch while ensuring staff engagement, customer satisfaction, profitability and growth in line with the Bank's strategy.KEY RESPONSIBILITIES:Business Acquisition - 60%To implement the Bank's business development strategy at branch level including growth in customer base with con...

Position DescriptionThe job holder will define and specify activities, processes and standards to fulfill the quality requirements for manufactured materials, components and products. S/he will continuously monitor the quality of products received, stored, dispatched to ensure all meet set and agreed standards to drive consistent product experience to the end customer across markets. (Africa)Role...

To play a vital role, liaising with our customers in an endeavour to provide Superior Quality Customer Excellence and Support always so as to acquire and retain our customers. Responsible for carrying out Reservations/Ticketing & Sales, as well as promote KQ Products/Services. Detailed Description Providing personalized Customer Service to both internal/external Customers to achieve high-standard...

Schneider Electric is the global specialist in energy management and automation. With revenues of â 26.6 billion in FY2015, our 185,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improv...

Job Description About the role The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Representative will be responsible for tracking customer inte...

Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.Key Responsibilities: Uphold all restaurant policies and standards for quality and safety. Conduct re...

Providing personalized Customer Service to both internal/external Customers to achieve high-standard professional level of Customer ExperienceAnswering inbound calls in order for KQ to be accessible to our customers and to assist customers with their inquiriesEducating our Customers on the products and services offered by KQ in order to build an interest and subsequent SaleProviding Customer feed...

Simplifying insurance access and distribution for insurance agencies. About the Customer Success Assistant role The Customer Success Assistant will be involved in a proactive and client-focused approach, aiming to build long-term relationships and ensure clients feel supported throughout their insurance journey, responsible for handling questions, comments, and complaints regarding the Incourage ...

Duties & ResponsibilitiesPreferred & backup agents for Top Customers in East Africa.Be the single point of contact for all customersMonitoring of backorder reports, and working with Supply Chain to ensure customer CLO is achievedDrive uptake and adoption of digitization objectives with Internal & External customers.Support the sales manager, channel manager and sales team and customers on the onl...

Responsibilities:Provide leadership and direction to the branch team, including Tellers, to ensure smooth operation of currency transactions and adherence to company policies and procedures.Oversee the day-to-day operations of the branch, including cash management, customer service, and compliance with regulatory requirements.Monitor branch performance and implement strategies to achieve sales ta...

CustomersEnsure consistent delivery of Customer Commitment by managing Territory Manager Sites when the TM is away from their workstationPeopleIdentify gaps to Retailer competencies and delivery of Customer Commitment; coach, support and advise Retailers with the aid of appropriate toolsEnsuring that the Retailer trains and develops their staff, focus on People in delivering the Customer Commitme...

Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. Responsibilities: Provide leadership and direction to the branch team, including Tellers, to ensure smooth operation of currency transactions an...

Acquire new customers (high net-worth affluent individuals) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy and sales targets.Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products ...

tappi digitizes small businesses across Africa. tappi is the end-to-end SaaS for SMEs across Africa, solving the problem of visibility and credibility for small businesses. Job Summary Reporting to the Commercial Lead, the Business Development Manager is responsible for revenue generation by acquiring new customers and promoting tappis products and services directly to consumers. This position in...

Description Rescue.co is a fast-growing tech startup building the emergency response of the future. Our 24-hour rescue.co Dispatch Center provides lifesaving services to millions of Kenyans, and our platform powers emergency response for SOS and EMS applications. Our vision is that emergency response is only minutes away, no matter where you are or who you are. Over the last five years, we ve bui...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

tappi digitizes small businesses across Africa. tappi is the end-to-end SaaS for SMEs across Africa, solving the problem of visibility and credibility for small businesses. tappi innovated in delivering SaaS and enterprise-grade tools to SMEs in Africa for as low as $2/month, bringing SMEs online and building a payment platform for SMEs to access and pay for Ads online with mobile airtime. tappi ...

Schneider Electric is the global specialist in energy management and automation. With revenues of â 26.6 billion in FY2015, our 185,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. Duties & Responsibilities Preferred & backup agents for Top Customers in East Africa. Be the single point ...

Mombasa Continental gives you the unique experience of a tropical atmosphere and complete resort, the hotel offers the opportunity for business or pleasure. The Health Club has a squash court, gymnasium, sauna, steam room, reflexology and massage Role This is an on-site contract role for a Food and Beverage Manager at Mombasa Continental. The Food and Beverage Manager will be responsible for over...

Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.Key Responsibilities Turnkey Construction Management. Lead and manage all building construction work....

Sales jobs in Kenya. Department: Sales & Marketing,Reports To: General Manager,Gross Salary: 80-100k plus commission, Our client is a Premier Boutique Hotel with an unrivalled location in the heart of Nairobi s upmarket. They are seeking to hire a dynamic and results-driven Business Development Executive to join our Sales & Marketing team. The ideal candidate will be responsible for identifying, ...

Vivo Energy is the Shell licensee in 16 countries in Africa. We are proud to offer our customers the very best of Shell s high quality products and services including supply reliability, technical expertise and unmatched customer service in the countries where we operate. Job Purpose: Responsible for managing the relationship between the company and Retailer at site level, ensuring consistent del...

Role DescriptionThis is an on-site contract role for a Food and Beverage Manager at Mombasa Continental. The Food and Beverage Manager will be responsible for overseeing the daily operations of the food and beverage department, including managing staff, monitoring inventory, ensuring customer satisfaction, and maintaining quality standards. The role will also involve collaborating with other depa...