Customer Service Supervisor jobs in Nairobi

Job PurposeThe Restaurant Supervisor is responsible for overseeing the operations of the restaurant, ensuring adherence to the highest standards and efficiency in service delivery.Key duties and responsibilitiesUphold all restaurant policies and standards for quality and safety.Conduct regular operational reviews to identify and solve issues, ensuring continuous improvement.Supervise and guide st...

Job Description About the role The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Representative will be responsible for tracking customer inte...

About the Client:Our client who is in Hospitality Industry is seeking a vibrant, aggressive, pro-active Restaurant Supervisor responsible for providing overall leadership to a Restaurant team as a well as supervisory services so as to ensure optimal efficiency of the Restaurant operations.Summary of Duties and ResponsibilitiesEnsure compliance with health, safety, and security regulations and sta...

HR, Payroll & Consulting Solutions People are at the heart of every successful organization. Investing in human capital is one of the smartest moves a business leader can make. Job Purpose The Restaurant Supervisor is responsible for overseeing the operations of the restaurant, ensuring adherence to the highest standards and efficiency in service delivery. Key duties and responsibilities Uphold a...

ResponsibilitiesBuild an efficient dispatch and distribution team through a strong mentorship program by creating a conducive work environment and culture, while promoting sound labour relations.Minimize unnecessary wastage of ingredients, packaging, cleaning materials and any other products.Develop and generate all shift, daily, weekly, and monthly reports ensuring that the data is analyzed, act...

We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend About the Client: Our client who is in Hospitality Industry is seeking a vib...

Crystal Recruit is a boutique recruitment firm that specializes in matching the right talent to the right job opportunities across Africa. We go out of our way to find that missing person for your business puzzle Responsibilities Build an efficient dispatch and distribution team through a strong mentorship program by creating a conducive work environment and culture, while promoting sound labour ...

Location: Tala Road, Runda Off, Kiambu RoadJob Type: Full-time Company Overview: Indepth Research Institute (IRES) is a global corporate training and professional services firm thatpartners with organizations to enhance productivity, performance, sustainability, and overall success.We have a firm belief that every organization has a unique purpose only they can fulfill in this world. Wework with ...

S HL/HRD/04/02 /24 : CLIENT EXPERIENCE MANAGERPurpose of the Job:Ensure delivery of superior customer experience at all points of the patient journey and lead innovation and creativity towards continuous service improvement, client engagement, and client satisfaction.Responsibilities:Spearheads in the formulation of client experience systems and process across the HospitalLead the implementation ...

Spearheads in the formulation of client experience systems and process across the HospitalLead the implementation of all systems and processes aimed at improving client experience including but not limited to appointments , complaints management mechanisms, admis sion process, discharge process etc.Daily management and improvement of the patient journey and turnaround time.Oversee the call center...

Spearheads in the formulation of client experience systems and process across the HospitalLead the implementation of all systems and processes aimed at improving client experience including but not limited to appointments '', complaints ' management mechanisms, admis sion process, discharge process etc.Daily management and improvement of the patient journey and turnaround time.Oversee the call ce...

Hotel job vacancies in Kenya. Location: Machakos, Salary: 50K, Our client who is in the Hospitality Industry is seeking a vibrant, aggressive, pro-active Restaurant Supervisor responsible for providing overall leadership to a Restaurant team as well as supervisory services so as to ensure optimal efficiency of the Restaurant operations. Read>>How To Write A CV In Kenya 5 Tips for Success Key Resp...

JOB TITLE GERMAN SPEAKING CALL CENTER AGENTS NATURE OF JOB FULL TIME INDUSTRY CALL CENTER SALARY KSH 80,000 JOB LOCATIONS NAIROBI Duties and Responsibilities Learn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experience Share the Values of Integrity, Respect, Innovation, Professionalism and Commitment and ap...

Duties & Responsibilities Act as a single point of contact for phone calls and emails from users. The assistant listens, logs, and responds to customer inquiries, requests, and complaints. Recognize, document, and inform the supervisor regarding trends in external customer calls. Anticipate potential needs or problems of customers. Follow through on commitments made to customers. Make recommendat...

JOB PURPOSEAs a Sales Supervisor, you will be responsible for supervising Sales Agents and Dealers to achieve and exceed sales targets set by the Area Sales Manager (ASM). You will play a key role in developing sales strategies, tracking performance metrics, conducting sales activities, and ensuring customer satisfaction.KEY DUTIES AND RESPONSIBILITIESSupervise Sales Agents and Dealers as assigne...

REF: EAI/REC/HRO/0424-007 Qualification: Bachelors/Diploma in Human Resource Management, Business Management /Administration, Public Administration, Experience: 1 3years Responsibilities and duties; Front office customer service Ensures and provides quality service to both internal and external customers. Follow-up with potential clients and partners, inquiries, walk-ins etc. Telemarketing Public...

Job Description We seek proactive and customer-focused individuals to join our team as Retail Supervisor. As a supervisor, you will play a pivotal role in ensuring the smooth operation of our convenience stores, leading a team to deliver exceptional customer service and achieve operational excellence. The role offers continuous personal development opportunities through organized trainings & meri...

Middle East Bank Kenya Ltd (MEB) was incorporated in Kenya in October 1980 and established business in August 1981 with branches in Nairobi and Mombasa. It was established in Kenya as part of the Al-Futtaim Group, a leading conglomerate from the United Arab Emirates owned by Middle East Bank Group, UAE. POSITION OBJECTIVE State briefly the principle purpose of the job, i.e. the reason for the exi...

At Savannah Healthcare we provide advanced, multidisciplinary care across specialties, delivering one standard of excellence for all. Our goal is to better serve our patients in a timely and convenient fashion. As a multidisciplinary service provider, our clinic contains a number of on-site services that would not be available at a typical provider. S HL/HRD/04/02 /24 : CLIENT EXPERIENCE MANAGER ...

Duties & ResponsibilitiesAct as a single point of contact for phone calls and emails from users. The assistant listens, logs, and responds to customer inquiries, requests, and complaints.Recognize, document, and inform the supervisor regarding trends in external customer calls.Anticipate potential needs or problems of customers.Follow through on commitments made to customers.Make recommendations ...

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. Summary Working closely with the Regional Business Growth & Development Manager and Senior Managem...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

Admin jobs in Kenya. As a Receptionist, you ll be the first point of contact for all guests. The ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable about our policies, offerings, and amenities to ensure lounge guests are satisfied. In addition to providing excellent customer service, the lounge receptionist will help with administrative tasks at the front desk to e...

Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and nutrition; health; humanitarian relief; ...