Customer experience management jobs

As the Brand and Customer Experience Executive in the real estate industry, you will play a pivotal role in shaping and maintaining the brand image of the company while ensuring exceptional customer experiences throughout the buyer journey. This multifaceted position requires a blend of strategic branding, marketing expertise, and a strong focus on delivering exceptional customer service to uphol...

Big Square is a casual dining, Kenyan restaurant founded in 2012. The first restaurant was first opened at Karen Square which later closed down allowing expansion into 11 branches in Nairobi (10) and Mombasa (1).Minimum Requirements: Diploma or Degree in Hospitality Management. 3-5 years of experience as a Trainer in the hospitality industry; must have experience as a Restaurant Manager. Experien...

Diploma or Degree in Hospitality Management.3-5 years of experience as a Trainer in the hospitality industry; must have experience as a Restaurant Manager.Experience in an ISO-certified company is an added advantage.

Big Square is a casual dining, Kenyan restaurant founded in 2012. The first restaurant was first opened at Karen Square which later closed down allowing expansion into 11 branches in Nairobi (10) and Mombasa (1). Minimum Requirements: Diploma or Degree in Hospitality Management. 3-5 years of experience as a Trainer in the hospitality industry; must have experience as a Restaurant Manager. Experie...

Minimum Requirements:Diploma or Degree in Hospitality Management.3-5 years of experience as a Trainer in the hospitality industry; must have experience as a Restaurant Manager.Experience in an ISO-certified company is an added advantage.Responsibilities:Design and implement training programs for management and customer service.Oversee talent management, ensuring equitable development opportunitie...

Schneider Electric is the global specialist in energy management and automation. With revenues of â 26.6 billion in FY2015, our 185,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. Duties & Responsibilities Preferred & backup agents for Top Customers in East Africa. Be the single point ...

Schneider Electric is the global specialist in energy management and automation. With revenues of â 26.6 billion in FY2015, our 185,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improv...

Duties & ResponsibilitiesPreferred & backup agents for Top Customers in East Africa.Be the single point of contact for all customersMonitoring of backorder reports, and working with Supply Chain to ensure customer CLO is achievedDrive uptake and adoption of digitization objectives with Internal & External customers.Support the sales manager, channel manager and sales team and customers on the onl...

Responsibilities:Respond promptly and professionally to customer inquiries via email, chat, phone, or other communication channels.Assist customers with product-related questions, technical issues, and troubleshooting.Diagnose and resolve technical issues and challenges reported by customers.Escalate complex problems to senior support staff or developers when necessary.Develop and maintain a deep...

About the Customer Success Assistant roleThe Customer Success Assistant will be involved in a proactive and client-focused approach, aiming to build long-term relationships and ensure clients feel supported throughout their insurance journey, responsible for handling questions, comments, and complaints regarding the Incourage platform. The successful candidate will be ideally required to start AS...

Simplifying insurance access and distribution for insurance agencies. About the Customer Success Assistant role The Customer Success Assistant will be involved in a proactive and client-focused approach, aiming to build long-term relationships and ensure clients feel supported throughout their insurance journey, responsible for handling questions, comments, and complaints regarding the Incourage ...

Duties and ResponsibilitiesDocumentation and review of all existing processes and procedures, both manual and automated, mapping and highlighting all critical control areas,Assessment of compliance to existing policies and procedures,Evaluate existing internal controls adequacy within the company; and recommending corrective action, wherever applicable to prevent fraud, embezzlement, misappropria...

Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Salary Range : KSh 100,000 KSh 150,000/month Duties and Responsibilities Documentation and review of all existing processes and procedures, both manual and automa...

About the Role The Global Client Experience Specialist serves a crucial global coordination and support role. In each of our countries of operation, we have a suite of client protection activities -- trainings for staff and clients; customer service hotlines and surveys; and investigatory teams to follow-up on policy violations. The Global Client Protection team sets minimum standards, drives cro...

Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Our sole focus is to simplify the complexities of the HR department and help companies concentrate on the core business as we handle HR tasks more efficiently and...

Duties and ResponsibilitiesLearn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experienceShare the Values of Integrity, Respect, Innovation, Professionalism and Commitment and apply them on his/her daily working and personal lifeUnderstand in deep the assigned role and provide his/her best effort to fulfil th...

Job Overview:We are seeking a dynamic and experienced Investment Banker specializing in dollar funds and offshore accounts to join our client, which is a Global Asset Management company. The ideal candidate will possess a strong understanding of global financial markets, exceptional communication skills, and a proven track record of successfully managing client relationships. This role offers an ...

Customer service jobs. Reports to: the COO,Location: Ruiru,Gross Salary: Ksh 35-40K, Our client is a Start-up in the ISP space and they are looking to hire a Client Support Executive. The successful candidate will ensure client satisfaction, address technical issues, and maintain strong customer relationships. You will be required to have a combination of technical knowledge, communication skills...

One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Job Overview: We are seeking a dynamic and experienced Investment Banker specializing in dollar funds and offshore accounts to join our client, which is a Global Asset Management company. The ideal candidate will possess a strong unders...

AMG Realtors is a premier real estate company in Kenya. We pride our reputation in our loyal clientele. Responsibilities: Ongoing review of client files to ensure that the correct client engagement procedures are followed by the Relationship Managers ( RM s) and that all the necessary support documentation is obtained at the point of engaging clients. Maintain an organized procedure for obtaining...

Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities. The successful candidate will be based in Nairobi, Kenya and will report to the Customer Ser...

Duties and ResponsibilitiesAssist with the recruitment process, including job postings, screening resumes, scheduling interviews, and conducting reference checks.Coordinate and facilitate new employee onboarding and orientation programs, ensuring a smooth transition into the organization.Maintain HR records and databases, including personnel files, attendance records, and HRIS systems, ensuring a...

Position DescriptionThe job holder will define and specify activities, processes and standards to fulfill the quality requirements for manufactured materials, components and products. S/he will continuously monitor the quality of products received, stored, dispatched to ensure all meet set and agreed standards to drive consistent product experience to the end customer across markets. (Africa)Role...

Duties and ResponsibilitiesDevelop and implement comprehensive marketing plans and campaigns to enhance brand visibility and attract new customers.Collaborate with the marketing team to create engaging promotional materials, digital content, and advertising campaigns.Utilize digital marketing channels, including social media, email marketing, and online travel agencies, to reach target audiences ...