Customer Care Officer jobs

JOB PURPOSEContact Centre is the Bank's point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards resulting in ...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. JOB PURPOSE Contact Centre is the Bank s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice...

REPORTING TO: AccountantCONTRACT DURATION: 5 MonthsPURPOSE OF THE JOB:The job holder will be responsible for providing Customer Care and IT support to the Kimisitu Investment Co. PLC office and ensuring effective co ordination of customer service and IT functions as required for effective operation of the business.MAIN DUTIES AND RESPONSIBILITIES:Customer ServiceCommunicate courteously with custo...

Kimisitu Investment PLC was formed with the aim of pursuing prudent and profitable investments in order to increase shareholder value.he job holder will be responsible for providing Customer Care and IT support to the Kimisitu Investment Co. PLC office and ensuring effective co ordination of customer service and IT functions as required for effective operation of the business. Main duties and res...

JOB SUMMARY:To ensure accurate and complete billing of patient services in accordance with Imara Hospital's defined policies, procedures, standards and strategiesKEY RESPONSIBILITIES:Ensure smooth Billing and invoicing process in both cash and cooprate.Preauthorisation process as per the insurance requirements.Handling admissions and discharges.Providing the required reports and responding to inq...

Job Title: Clinical Officer - Paediatrics Reports to: Doctor In-charge Department: Clinical Operations Business Purpose/Objective: The job holder will be primarily responsible for providing quality clinical services to our clients and paediatric cases. About Jacaranda Maternity Jacaranda Maternity is redesigning the future of healthcare in East Africa for the patients who need it most. Our hospit...

JOB SUMMARY:To ensure accurate and complete billing of patient services in accordance with Imara Hospital's defined policies, procedures, standards and strategiesKEY RESPONSIBILITIES:Ensure smooth Billing and invoicing process in both cash and cooprate.Preauthorisation process as per the insurance requirements.Handling admissions and discharges.Providing the required reports and responding to inq...

We are expanding to new locations and require additional Clinical Officer - Paediatrics. Reporting to our Doctor In-charge, you will take on responsibility of delivering quality customer service and maintaining superior patient satisfaction. Will you join us and help transform maternal and new-born health care in East Africa?EducationHigher Diploma in Clinical Medicine and Surgery PaediatricsDipl...

The Imara Mediplus Centre is a multi-specialty outpatient medical facility, attended by doctors and specialists, focused on providing holistic all inclusive care.We create better lives, by providing access to world-class healthcare services with compassion JOB SUMMARY: To ensure accurate and complete billing of patient services in accordance with Imara Hospital s defined policies, procedures, sta...

Our mission is to provide high-quality, client-centered, affordable care to mothers and their babies at the highest standards We achieve our mission by adhering to the following core values: Uncompromising Quality We aim to set a gold standard for quality of care and measure ourselves constantly against our goals Summary We are expanding to new locations and require additional Clinical Officer Pa...

M.P Shah Hospital is looking to recruit a professional, and evidence-driven person for a vacancy in Corporate Communications and Public Relations Division, as a Customer Experience Officer. Reporting to the Customer Experience Manager Corporate Communications and Public Relations Division, the job holder will serve as the as a first impression of the Hospital to the clients to ensure excellent cu...

Everyone should have access to accurate family planning information and the ability to choose the method that is right for them. Nivi works towards this goal by providing a free mobile phone service that empowers people through better information, services customized to their needs, and gives them a voice in the health care system. About the Role The Maternal Health Product Owner will follow prin...

Fast dial is a Business process outsourcing (BPO) service delivery firm with a key focus in human resource services and call center services. Customer experience is at the forefront of our engagements, and we have developed value across all industries to grow and increase customer loyalty to your brand. REQUIREMENTS: Perform medical consultations. Document all aspects of patient care and maintain...

Premier Hospital is an 82 bed specialized hospital located in Nyali, Mombasa offering high quality emergency, outpatient and inpatient care. We have a patient centered culture and our approach is to provide you with comprehensive healthcare, which is focused on all aspects of your health and overall well-being. Our service delivery model is anchored on Compassion, Care and Competence. Our Doctors...

The Kenya Electricity Transmission Company Limited (KETRACO) is a 100% state-owned corporation incorporated on 2nd December, 2008 under the Company s Act, Cap 486 as a State Corporation pursuant to the Sessional Paper No. 4 of 2004 on Energy. REF: KET/5/1C/40/129/VOL II B (04/2024) ON PERMANENT & PENSIONABLE TERMS Reporting to the Corporate Communications Officer- Customer Care Job purpose This J...

REF: KET/5/1C/40/129/VOL II B (04/2024) ON PERMANENT & PENSIONABLE TERMSReportingto the Corporate Communications Officer- Customer CareJob purposeThis Job is for providing excellent customer service at the Company's entry pointKey Responsibilities:Manning and guarding all receptions at the Head OfficeMaintaining a record of all activities at other receptions within the Head OfficeReceiving walk-i...

Role SummaryEnsure high quality health and wellness services are given to all patients through provision of evidence-based clinical care and through continuous improvement in quality, patient safety and customer experience.Duties and ResponsibilitiesProvide proper management and treatment to patients in accordance with evidence-based medical practice and the clinical guidelines and protocols adop...

IntroductionAga Khan University Hospital, Nairobi is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is one of the hospitals in East Africa accredited by the Joint Commission International from USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years. Job SummaryThe su...

About us We are a faith-based charitable organization supporting communities in the informal settlements of Mukuru, South B, Nairobi. The organization was founded by the Sisters of Mercy in 1985 in response to the community challenges in the Mukuru Informal Settlements. It is situated at the heart of the Industrial Area, along the New Likoni Road just 1 km off Mombasa Road and borders the Mukuru ...

Halisi Family Hospital is a multi-specialty 25-bed inpatient and outpatient hospital in Kitengela, Kajiado county. Role Summary Ensure high quality health and wellness services are given to all patients through provision of evidence-based clinical care and through continuous improvement in quality, patient safety and customer experience. Duties and Responsibilities Provide proper management and t...

KEY RESPONSIBILITIESFormulate and execute of marketing plans in liaison with Unit Managers and other Functional Heads.Timely development, processing and dispatch of marketing materials such as brochures, flyers, posters and card to the user units.Generate live leads and make follow ups to be able to convert them into businessImplement Institute's marketing policy at the user Unit to ensure total ...

PURPOSE:The incumbent shall be responsible for acquisition, growth and retention of the Corporate Business for CIC Life by managing Broker, Agency & Direct Distribution Channels. The jobholder will champion the development, review and marketing of Corporate Business products, raise the company profile and brand, and manage stakeholder relationships.PRIMARY RESPONSIBILITIES:Effectively manage the ...

Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University s Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Job Summary The successful candidate will ensure a seamless process for patien...

Key Responsibilities Formulate and execute of marketing plans in liaison with Unit Managers and other Functional Heads. Timely development, processing and dispatch of marketing materials such as brochures, flyers, posters and cards to the user units. Generate live leads and make follow ups to be able to convert them into business Implement Institute s marketing policy at the user Unit to ensure t...