Contact centre management jobs

Risk ManagementDevelop and execute risk management strategies and policies aligned with the organization's overall objectives and regulatory framework.Identify potential risks and recommend appropriate risk mitigation measures.Conduct regular risk assessments and support the management team in implementation of necessary controls to minimize risks.Support the business in implementation of process...

Responsible for assisting the laboratory Director in the overall direction of the Clinical Research Centre Laboratory.Responsible for assisting the Director in the design and implementation of the Quality management program.Ensuring that the laboratory produces quality clinical results by directly participating in testing and supervising.Responsible for supervising all the laboratory functions in...

Position SummaryCentum Investment Company Plc seeks to recruit an ESG, Risk and Compliance Manager. Reporting to the Partner - Portfolio Operations, the incumbent will be responsible for:Risk ManagementDevelop and execute risk management strategies and policies aligned with the organization's overall objectives and regulatory framework.Identify potential risks and recommend appropriate risk mitig...

Centum is East Africa s leading investment company listed on the Nairobi Securities Exchange and Uganda Securities Exchange. We are an investment channel providing investors with access to a portfolio of inaccessible, quality, diversified investments Position Summary Centum Investment Company Plc seeks to recruit an ESG, Risk and Compliance Manager. Reporting to the Partner Portfolio Operations, ...

Key Responsibilities:Responsible for assisting the laboratory Director in the overall direction of the Clinical Research Centre Laboratory.Responsible for assisting the Director in the design and implementation of the Quality management program.Ensuring that the laboratory produces quality clinical results by directly participating in testing and supervising.Responsible for supervising all the la...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To provide specialist advice and support in relationship management, enabling the provision of sound claims assessment expertise. Selecting this role...

Key Responsibilities: Responsible for assisting the laboratory Director in the overall direction of the Clinical Research Centre Laboratory. Responsible for assisting the Director in the design and implementation of the Quality management program. Ensuring that the laboratory produces quality clinical results by directly participating in testing and supervising. Responsible for supervising all th...

Kenya Medical Research Institute (KEMRI) is a State Corporation established through the Science and Technology (Amendment) Act of 1979, which has since been amended to Science, Technology and Innovation Act 2013. The 1979 Act established KEMRI as a National body responsible for carrying out health research in Kenya. Key Responsibilities: Responsible for assisting the laboratory Director in the ov...

Banking jobs. Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we in...

Banking jobs. Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we in...

Developing Standardized Training Packages (STP s) in line with ICAO Annex 1 and KCAA ATO requirements;Developing Research work plans according to project needs;Developing, Adapting and/or Reviewing TrainairPlus Standardized Training Packages (STP s) by implementing the TPP curriculum development process and techniques for maintenance of Training Centre of Excellence (TCE) and TrainairPlus (TPP) F...

Kenya Civil Aviation Authority (KCAA) was established on 24th October 2002 by the Civil Aviation (Amendment) Act, 2002 with the primary functions towards; Regulation and oversight of Aviation Safety & Security; Economic regulation of Air Services and development of Civil Aviation; Provision of Air Navigation Services, and Training of Aviation personnel KCAA; as guided by the provisions of the con...

Mission Statement for the Role:Recruit and develop a highly efficient commission-only sales agents team to meet the business objectives of the organisation.Overall Responsibility:Recruit, engage, activate and generate revenue from commission-only sales agents. Leverage business by activating and improving commission-only agent productivity.Financial:Responsible for hitting a target of 673 new ins...

Mission Statement for the Role: Recruit and develop a highly efficient commission-only sales agents team to meet the business objectives of the organisation. Overall Responsibility: Recruit, engage, activate and generate revenue from commission-only sales agents. Leverage business by activating and improving commission-only agent productivity. Financial: Responsible for hitting a target of 673 ne...

We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced Mission Statement for the Role: Recruit and de...

HEAD OF CURRICULUM DEVELOPMENT & RESEARCH UNIT - KCAA SCALE 5 (REF: EASA/AS/28/24) 1 POSTJob DescriptionDuties and responsibilities will entail:Developing Standardized Training Packages (STP's) in line with ICAO Annex 1 and KCAA ATO requirements;Developing Research work plans according to project needs;Developing, Adapting and/or Reviewing TrainairPlus Standardized Training Packages (STP's) by im...

Kenya Civil Aviation Authority (KCAA) was established on 24th October 2002 by the Civil Aviation (Amendment) Act, 2002 with the primary functions towards; Regulation and oversight of Aviation Safety & Security; Economic regulation of Air Services and development of Civil Aviation; Provision of Air Navigation Services, and Training of Aviation personnel KCAA; as guided by the provisions of the con...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. Job Scope: The role is responsible for deepening relationships with HNI (High Net-Worth Individuals) clients to optimize retention, business development, revenue and profita...

IT jobs Nairobi. Centre for Health Solutions Kenya (CHS) is an indigenous, not-for-profit, organisation that utilises local expertise and strategic partnerships to ensure the implementation of evidence-informed solutions and interventions to existing and emerging public health concerns. CHS is currently sourcing for a high-calibre, self-motivated and dynamic individual to fill the following posit...

Assistant Manager, Customer Experience Contact Center at ICEA Lion Group

Natural State s mission is to scale nature restoration and protection by developing cost-effective, scalable impact monitoring solutions to assess the impact of nature-based solutions, and to inform new, equitable nature-based financing mechanisms. Natural State is a non-profit organisation head-quartered in northern Kenya. Established in 2021, we have built a team of 30 team members, individuall...

Job Description Job Summary To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to: Job Description Immediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs. Escalat...

The International Livestock Research Institute (ILRI) works to improve food security and reduce poverty in developing countries through research for better and more sustainable use of livestock. ILRI is a CGIAR research centre part of a global research partnership for a food-secure future. Responsibilities The assignment shall entail: Program reporting and administration Plan the project cycle fo...

Job SummaryTo guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to:Job DescriptionImmediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs.Escalate All complaints/fee...