Calls center jobs

Established in 1863, the ICRC operates worldwide, helping people affected by conflict and armed violence and promoting the laws that protect victims of war. An independent and neutral organization, its mandate stems essentially from the Geneva Conventions of 1949. We are based in Geneva, Switzerland, and employ some 14,500 people in more than 80 countries About the Job The Community Contact Centr...

Job Description Project Description The Kenya Primary Literacy Programme (KPLP) is a five-year initiative that supports the Kenyan Ministry of Education to deliver interventions at scale as well as pilot and expand innovations that address the language and literacy needs of primary grade learners while building more inclusive, accountable, and resilient education institutions and systems. KPLP ha...

IT jobs. The African Population and Health Research Center (APHRC) is a premier research-to-policy institution, generating evidence, strengthening research and related capacity in the African research and development ecosystem, and engaging policy to inform action on health and development. The Center is Africa-based and African-led, with its headquarters in Nairobi, Kenya, and a West Africa Regi...

LOCATION: NAIROBI Our client, the African Population and Health Research Center (APHRC) is a leading Africa-based, African-led, international research institution headquartered in Nairobi, Kenya, with a regional office in Dakar, Senegal. Our researchers are contributing to the body of evidence about the critical issues in population health and wellbeing impeding Africa s development in order to p...

Role Summary: Clinical Coordinator in charge is an experienced Clinical Coordinator and a great team player who provides leadership to a team of Clinical Coordinators and works collaboratively with them to ensure continuous quality provision to our patients. The Clinical Coordinator in charge is responsible for ensuring the Front desk department meets the operational standards within the Medical ...

Penda Health is an award-winning startup company that is transforming healthcare in East Africa by building a chain of outpatient health clinics that offer evidence-based medical care and unparalleled member experience at surprisingly affordable rates Role Summary: Clinical Coordinator in charge is an experienced Clinical Coordinator and a great team player who provides leadership to a team of Cl...

Rescue.co is a fast-growing tech startup building the emergency response of the future. Our 24-hour rescue.co Dispatch Center provides lifesaving services to millions of Kenyans, and our platform powers emergency response for SOS and EMS applications. Our vision is that emergency response is only minutes away, no matter where you are or who you are. Over the last five years, we've built and deplo...

About the jobYou are responsible for the client communication for designated account relationships and Contracts.You are required to response to the client on timely manner providing full and accurate information in one go.Main Duties / ResponsibilitiesHandle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy be...

Respond promptly and professionally to inbound and outbound calls, emails, and chats from customers in both English and Spanish.Provide accurate information and assistance regarding products/services, pricing, orders, and other inquiries.Address customer concerns, complaints, and escalations with empathy and efficiency.Process orders, returns, and exchanges accurately and by company policies.Main...

We are currently seeking a highly motivated and skilled Bilingual Call Center Representative proficient in both English and Spanish to join our dynamic team. This role will involve handling customer inquiries, resolving issues, and providing outstanding support via phone, email, and other communication channels.Job DescriptionRespond promptly and professionally to inbound and outbound calls, emai...

Support the QA lead in the onboarding of new staffSupport the QA lead in preparing training materialsStand in for QA lead in their absenceOwning the QA process to support the delivery of good customer experience and uphold brand valuesMonitor live calls using the dialer system to ensure collection best practices are upheldFormulate/seek updates on the standard QA form to meet changing negotiation...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. About the job You are responsible for the client communication for designated account relationships and Contracts. You are required to response to the client...

SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most successful businesses in our region, including all local Fortune 500 companies, and many regional leaders, such as Cincinnati Children s Hospital and The Columbus Dispatch Summary We are currently seeking a...

Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today s corporate organizations. Responsibilities Support the QA lead in the onboarding of new staff Support the QA lead in preparing training materials Stand in for QA lead in their absence Owning the QA process to support the delivery of good customer exp...

ResponsibilitiesSupport the QA lead in the onboarding of new staffSupport the QA lead in preparing training materialsStand in for QA lead in their absenceOwning the QA process to support the delivery of good customer experience and uphold brand valuesMonitor live calls using the dialer system to ensure collection best practices are upheldFormulate/seek updates on the standard QA form to meet chan...

Duties and responsibilities:Managing large amounts of inbound calls in a timely mannerFollowing current procedures when transferring a call to another member of staff for specialist advice.Ensuring that customers are advised of alternative communication methods.Identifying customers' needs, clarifying information, and providing solutions and/or alternativesKeep record of all calls received in our...

Mount Kenya University (MKU) is a fully fledged chartered university committed to a broad-based, wholistic and inclusive system of education. It has an overall goal of promoting human resource development for society s progressive good. Duties and responsibilities: Managing large amounts of inbound calls in a timely manner Following current procedures when transferring a call to another member of...

The Shift Weighbridge Clerk will ensure smooth operation of the weighbridge facility. They will be responsible for accurately weighing and recording all materials received into the factory and all dispatches out of the factory and ensure compliance with the set weight tolerances, internal controls and safety requirements.TasksDirect traffic coming onto site and operate weighbridge.Ensure that all...

The Shift Weighbridge Clerk will ensure smooth operation of the weighbridge facility. They will be responsible for accurately weighing and recording all materials received into the factory and all dispatches out of the factory and ensure compliance with the set weight tolerances, internal controls and safety requirements. Tasks Direct traffic coming onto site and operate weighbridge. Ensure that ...

Job Description Project Description The purpose of the Activity is to strengthen accountability and resilience across the Ministry of Education (MOE) and other relevant semi-autonomous government agencies (SAGAs) through improved collection, integration, and use of education data and technology. Position Description The Reading Assessment Specialist will work under the leadership of the Chief of ...

Job Description Project Description The purpose of the Activity is to strengthen accountability and resilience across the Ministry of Education (MOE) and other relevant semi-autonomous government agencies (SAGAs) through improved collection, integration, and use of education data and technology. Position Description The Monitoring, Evaluation, and Learning (MEL) Specialist shall work under the le...

Job Description Project Description The purpose of the Activity is to strengthen accountability and resilience across the Ministry of Education (MOE) and other relevant semi-autonomous government agencies (SAGAs) through improved collection, integration, and use of education data and technology. Position Description The Chief of Party (COP) shall be responsible for the overall management and impl...

Job Description Project Description The Kenya Primary Literacy Programme (KPLP) is a five-year initiative that supports the Kenyan Ministry of Education to deliver interventions at scale as well as pilot and expand innovations that address the language and literacy needs of primary grade learners while building more inclusive, accountable, and resilient education institutions and systems. KPLP ha...

Job Description Project Description The purpose of the Activity is to strengthen accountability and resilience across the Ministry of Education (MOE) and other relevant semi-autonomous government agencies (SAGAs) through improved collection, integration, and use of education data and technology. Position Description The Finance Manager shall work under the leadership of the Chief of Party, and wi...