Call centre officer

Scope of work:The Registered Nurse - Midwife is responsible for the day-to-day implementation of Maternal and Neonatal Care, in the labour unit within IRC supported Health facilities. S/he will work closely with other maternity staff including Doctors, Nurses, Clinical Officer, Auxiliary nurses and by proxy with the theatre staff, to ensure quality of care for patients and babies admitted in the ...

Nursing jobs in Kenya. The International Rescue Committee (IRC) responds to the world s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world s largest international humanitarian non-governmental organizations (INGO), at work i...

Job Purpose: Controlling and Managing policies through case management to ensure quality and cost effective care, client service, provider management, processing and payment of claims. Key responsibilities: Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration). Interact with clients and service providers to ensure that the care is given within pol...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. Job Purpose: Controlling and Managing policies through case management to ensure quality and cost effective care, client service, provider ...

Banking jobs in Nairobi. About Standard Bank Group Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary g...

Banking jobs About Standard Bank Group Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and sta...

PURPOSE: Responsible for care facilitation/cost containment and call centre reachability. PRIMARY RESPONSIBILITIES: Issuance of approval to insured members seeking both inpatient and outpatient care as per policy guidelines. Monitor cost, average length of stay on inpatient cases. Issue guidance on Pre-authorized optical, dental and scheduled procedures Conduct Hospital visits whenever the insure...

PURPOSE:Responsible for care facilitation/cost containment and call centre reachability.PRIMARY RESPONSIBILITIES:Issuance of approval to insured members seeking both inpatient and outpatient care as per policy guidelines.Monitor cost, average length of stay on inpatient cases.Issue guidance on Pre-authorized optical, dental and scheduled proceduresConduct Hospital visits whenever the insured memb...

Customer service jobs. Imara Hospital is a fast-growing healthcare facility located in Embu county, that is on track to be the lead healthcare brand in Mt. Kenya in the next few years. The hospital is on a mission to create better lives for people living in underserved areas, by providing affordable world-class healthcare with compassion, through service excellence. The hospital has launched a 10...

IPOA/HR/18/2024Job PurposeResponsible for receiving, sorting and processing complaints on police misconduct at the Call Centre.Key Responsibilities/ Duties / TasksImplement policies, strategies, guidelines, plans, standards and procedures pertaining to complaints management through the call centre;Implement systems and processes at the call Centre for efficient management of complaints against th...

The Management University of Africa (MUA) is a premier private university that aims at providing innovation, leadership and management solutions to industries and communities in Africa and beyond. The distinct focus of the Management University of Africa is to be the centre of excellence in capacity building in management, leadership, governance and entrepreneurship. At MUA we believe that it is ...

The International Rescue Committee is a global humanitarian aid, relief and development nongovernmental organization. Key Responsibilities Program management: The Medical Officer In charge shall report to the Health Manager. He/she will assist the Health Manager in daily hospital administration, provision of quality health services to the patients and providing oversight in the day to day running...

The International Rescue Committee is a global humanitarian aid, relief and development nongovernmental organization. Key Responsibilities Program management. Ensure all patients are attended to daily in the hospital. Ensure the hospital is running effectively in all the wards. Attend to all emergencies, both medical and surgical. Manage and supervise all the staff in respective wards. Ensure pro...

JobPurpose/MissionResponsible for providing first line IT support. The tasks will include first level of troubleshooting, ticket creation and update/monitor. This will also involve installation, support and maintenance of user hardware and network infrastructure.ReponsibilitiesOnboarding new users on IT systemsInstalling, configuring and maintenance of computer hardware, operating systems, and so...

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Job Purpose/Mission Responsible for providing first line IT support. The tasks will include first level of troubleshooting, ticket creation and update/monitor. This will also involve installation, support and maintenance of user hardware and network infrastructure. Re...

Job Purpose Provide strong operational support to the Manager, Cash & Card Operations by taking responsibility of and managing all aspects of operational processes within the production unit of Card operations.The role is responsible for ensuring customer focused, high quality fulfilment and operational services to all stakeholders (business partners and customers across all products and delivery...

Job DescriptionJob Purpose Provide strong operational support to the Manager, Cash & Card Operations by taking responsibility of and managing all aspects of operational processes within the production unit of Card operations.The role is responsible for ensuring customer focused, high quality fulfilment and operational services to all stakeholders (business partners and customers across all produc...

Vilcom Networks Limited is a telecommunications company headquartered in Nairobi, Kenya. Our mission is to deliver best-of-class communication services to our customers through fast and affordable internet access and reliable network operation QUALIFICATIONS A degree/diploma in business or related. Proven experience in telesales, telemarketing, or outbound call centre environment. Excellent commu...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. Job Purpose Provide strong operational support to the Manager, Cash & Card...

Africare is one of the most experienced and largest African-American led non-profit international development organizations, and we are leaders in development assistance to Africa. Since our founding in 1970, Africare has delivered more than $1 billion in assistance to tens of millions of men, women and children across the African continent. Africare is currently seeking to employ competent perso...

Penda Health is an award-winning startup company that is transforming healthcare in East Africa by building a chain of outpatient health clinics that offer evidence-based medical care and unparalleled member experience at surprisingly affordable rates Role Summary: Pigia Penda is the official Penda Health Call Center Platform handling both Telemedicine and General Customer requests virtually. We ...

Reporting to the Senior Principal Officer, Benefits he/she will be responsible for ensuring proper receipting of claims from Documentation section, sorting and batching for awarding into the system; KEY RESPONSIBILITIES: Ensure Verification of benefits claims to ensure completeness and accuracy of documentation; Coordinate award of claims in system to determine amounts payable and bank details of...

Reporting to the Assistant Manager, Benefits he/she will be responsible for ensuring proper receipting of claims from Documentation section, sorting and batching for awarding into the system. KEY RESPONSIBILITIES: Ensuring verification of benefits claims to ensure completeness and accuracy of documentation; Coordinating award of claims in system to determine amounts payable and bank details of pa...

Job Purpose/Mission The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Customer care officers help Engie Energy Access Kenya to develop strong relationships with our customers by trouble shooting of technical issues, answering customer's questions, resolve problems, escalate and fo...