Call centre jobs in Nairobi

Banking jobs. Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we in...

Job Ref. No: JHIL104 Role Purpose The job holder will handle inquiries from intermediaries, customers, and providers by understanding their needs, addressing their questions, resolving issues, and fulfilling requests. The role holder is expected to provide excellent service in all customer interactions and create memorable experiences. Main Responsibilities Delivery exceptional customer experienc...

Rescue.co is a fast-growing tech startup building the emergency response of the future. Our 24-hour rescue.co Dispatch Center provides lifesaving services to millions of Kenyans, and our platform powers emergency response for SOS and EMS applications. Our vision is that emergency response is only minutes away, no matter where you are or who you are. Over the last five years, we've built and deplo...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JHIL104 Role Purpose The job holder will handle inquiries from intermed...

Customer care jobs in Kenya. Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.Job Ref. No: JHIL104 Role Purpose The job holder will ha...

ResponsibilitiesManage the call volume, daily attendance and program break schedulesAssist with creation if metrics and targets for servicesWork closely with the operations team to analyze and help improve their delivery processesGenerate ideas for process and service improvement planningProduce daily, biweekly and monthly internal reportsUse trends and reports to forecast requirementsAssist with...

The Role We're seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high customer care, empathy, and active listening standards. This role requires adept data input skills and the ability to derive insights from reports. You will: Review all incoming emergency calls Assess the quality of interactions against predefined criteria, ensuring a...

The Assistant Manager in collaboration with the Location leadership drive achievement of Service Level Agreement and adherence to customer service delivery procedures and processed. In addition will also be responsible for coordination with other internal stakeholders on workforce requirement and Service Level compliance through regular quality checks and reviews, and interact with the client on ...

Flare was born from the recognized need of private and public providers to better serve their consituencies. In areas underserved by public emergency infastructure, Flare tools help you provide the best care most efficiently. The Role We re seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high customer care, empathy, and active listeni...

The RoleWe're seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high customer care, empathy, and active listening standards. This role requires adept data input skills and the ability to derive insights from reports. You will:Review all incoming emergency callsAssess the quality of interactions against predefined criteria, ensuring a hi...

iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. About Job The Assistant Manager in collaboration with the Location leadership drive achievement of Service Level Agreement and adherence to customer service...

PURPOSE: Responsible for care facilitation/cost containment and call centre reachability. PRIMARY RESPONSIBILITIES: Issuance of approval to insured members seeking both inpatient and outpatient care as per policy guidelines. Monitor cost, average length of stay on inpatient cases. Issue guidance on Pre-authorized optical, dental and scheduled procedures Conduct Hospital visits whenever the insure...

PURPOSE:Responsible for care facilitation/cost containment and call centre reachability.PRIMARY RESPONSIBILITIES:Issuance of approval to insured members seeking both inpatient and outpatient care as per policy guidelines.Monitor cost, average length of stay on inpatient cases.Issue guidance on Pre-authorized optical, dental and scheduled proceduresConduct Hospital visits whenever the insured memb...

Jumba is a construction tech platform that simplifies B2B purchase and financing of construction materials Job Purpose: In this role, you ll learn how to curate awesome experiences for our customers and grow our financing product from its current launch stage to a major success. Fun Fact: People at Jumba have in the past year reinvented an entire industry, imagine what you could do here! Responsi...

Jumba is a construction tech platform that simplifies B2B purchase and financing of construction materials Job Purpose: In this role, you ll learn how to curate awesome experiences for our customers and grow our financing product from its current launch stage to a major success. Fun Fact: People at Jumba have in the past year reinvented an entire industry, imagine what you could do here! Responsi...

Overview:Looking for a job in Nairobi? As a Real Estate Telesales Representative, you will play a pivotal role in our real estate sales team by prospecting, qualifying leads, and closing deals over the phone. You will be responsible for generating new business opportunities and maintaining strong relationships with clients. The ideal candidate is driven, persuasive, and possesses excellent commun...

Job Purpose/Summary:Reporting to the Technical Support Team Leader, the job holder is responsible for call technical support and troubleshooting guidance pertaining to Wide Area Network (WAN), Local Area Network (LAN), Internet, data, voice, mail and managed LAN services queries from customers satisfactorily within the defined scope and laid down standards processes & procedures within the Helpde...

CPK is a real estate agency based in Nairobi that helps property owners sell and rent their properties in record time. We are the go-to platform for people looking for a dream home or savvy investment. Salary Range : KSh 30,000 KSh 50,000/month Overview: Looking for a job in Nairobi? As a Real Estate Telesales Representative, you will play a pivotal role in our real estate sales team by prospecti...

Job Purpose/Summary: Reporting to the Technical Support Team Leader, the job holder is responsible for call technical support and troubleshooting guidance pertaining to Wide Area Network (WAN), Local Area Network (LAN), Internet, data, voice, mail and managed LAN services queries from customers satisfactorily within the defined scope and laid down standards processes & procedures within the Helpd...

Core duties shall include: 1. Maintaining all incidents in the Occurrence Books. 2. Maintaining surveillance of the surrounding areas with a view of detecting suspicious activities. 3. Operating and monitoring all security systems within the Control centre in an efficient manner 4. Monitor the alarms and cause the Response teams to respond to distress calls immediately. 5. Effectively monitoring ...

The opportunity We are looking for training intern to support the trainings scheduled in the course of the year. Your key responsibilities The work mainly involves working with the training team by carrying out the following roles: - Preparation of training materials for trainings scheduled in the EY Tax Training Calendar for 2022 Assist in calling various potential participants to confirm their ...

Job Description Job Summary To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to: Job Description Immediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs. Escalat...

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act a...

Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a cloud support engineer, you will...