Bpo jobs in Nairobi

QUALITY ANALYSTRESPONSIBILITIES * Monitor and coach/ mentor agents on a daily, weekly, and monthly basis for quality improvement. Maintain quality reports at Agent and Team level. * Email communication with the Client, regarding Quality Measures. Maintain and develop internal support and call centre quality standards. * Review a subset of content moderators work including videos, photos, audios, ...

The senior IT Desktop support specialist will support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.DescriptionThe Senior IT Desktop Support Specialist plays a critical role in supporting and maintaining org...

iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. Summary The senior IT Desktop support specialist will support and maintain organizational computer systems, desktops, and peripherals. That includes install...

ResponsibilitiesNew Hire Onboarding and tenured employee upskilling\\'a0\\ * Introducing new hires to the company values, mission, and vision\\'a0\\ * New hire activation through client provided credentials.\\'a0\\ * Set up and maintain training facilities and related training materials.\\'a0\\ * Deliver training to engage and stimulate existing and newly hired employees in a manner that promotes...

Job Description HR Business Partnership Possesses subject matter expertise and provides daily management and execution across all HR/people aspects including talent management, total rewards, workplace culture development, employee engagement, HR operations and technology, and the management of relevant employment law, regulatory, and best practice standards. Design and introduce compensation and...

Job Description:HR Business Partnership:Possesses subject matter expertise and provides daily management and execution across all HR/people aspects including talent management, total rewards, workplace culture development, employee engagement, HR operations and technology, and the management of relevant employment law, regulatory, and best practice standards.Design and introduce compensation and ...

Job Description: HR Business Partnership: Possesses subject matter expertise and provides daily management and execution across all HR/people aspects including talent management, total rewards, workplace culture development, employee engagement, HR operations and technology, and the management of relevant employment law, regulatory, and best practice standards. Design and introduce compensation a...

DDD believes talent has no boundaries and opportunities shouldn t either. In 2001, we saw the need to bring tech skills and living-wage work to men and women in underserved communities in Asia. It was here that DDD helped plant the seed for a socially responsible outsourcing practice known as impact sourcing. Responsibilities HR Business Partnership: Possesses subject matter expertise and provide...

High-Level ResponsibilitiesThe Procurement Manager will be responsible for overseeing end-to-end procurement processes and procedures, as well as maintaining vendor relationships, sourcing, and negotiations.Specific ResponsibilitiesOverall incharge of end-to-end procurement processesImplement bids and awards processesMaintain vendor relationships, data and reportOverall incharge of vendor sourcin...

ResponsibilitiesProject ManagementProvide direction to all incoming project requests, analyze the project viabilities, and advise accordinglyCreate and execute feasible project plans that achieve assigned projects' goals and align with overall business strategy.Ensure that all new projects are onboarded accordingly by liaising with the BPO Lead and ManagementCoordinate project execution by tracki...

Our client is a Technology Training organization based in Nairobi, Kenya. They are seeking a BPO Project Manager to join their growing company. As a Project Manager, you will monitor and supervise your team members and lead them toward achieving our organization s objectives. You will also be responsible for providing guidance, instruction, training, and leadership which is meant to inspire the d...

YOUR MISSION Impact Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control. Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes. KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Agen...

What does the role require?We are looking for highly effective Operations Managers who love coaching and inspiring their team of EAs to set ambitious goals, create long-lasting relationships, and ultimately help our clients to live their best lives whilst living life to the full as well. Do you have experience in effectively managing teams and are inspired by the following?Building trust;Actively...

Conduct comprehensive research to map existing Human Resource and digital laborplatforms, job boards, and relevant business intelligence sources Engage with stakeholders to generate leads and cultivate partnerships within the digitallabor ecosystem. Identify and compile a database of digital workers and job seekers, ensuring accurateinformation management. Facilitate the registration and verifica...

M-KOPA s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. Job Purpose We are looking for enthusiastic Telesales Representatives to help generate sales. You will close sales over the phone and maintain good customer relationships. Y...

Most importantly we are growing a business that has a strong vision and mission and we remain focused on bringing onboard people who are first and foremost team players and have a solid strength of character. We have also tried and tested learning and support programs that help our team at Athena grow and perform at their best. We truly believe that with the right guidance and coaching, anything ...

TalentPop is experiencing exponential growth (over 600% in the last year) and is looking for Dedicated Team Leads to manage our agents!! BPO Experience is a PLUS! Responsibilities Responsible for managing the agent s performance and attendance, and ensuring they are meeting the KPI set by the client and the CSM. Responsible for providing bi-weekly team coaching and 1 on 1 coaching with their agen...

Fast dial is a Business process outsourcing (BPO) service delivery firm with a key focus in human resource services and call center services. Customer experience is at the forefront of our engagements, and we have developed value across all industries to grow and increase customer loyalty to your brand. Responsibilities Analyze financial data and provide insights to support decision-making. Assis...

Fast dial is a Business process outsourcing (BPO) service delivery firm with a key focus in human resource services and call center services. Customer experience is at the forefront of our engagements, and we have developed value across all industries to grow and increase customer loyalty to your brand. Responsibilities Analyze financial data and provide insights to support decision-making. Assis...

Fast dial is a Business process outsourcing (BPO) service delivery firm with a key focus in human resource services and call center services. Customer experience is at the forefront of our engagements, and we have developed value across all industries to grow and increase customer loyalty to your brand Responsibilities Conducting regular audits and cycle counts to ensure accuracy of inventory rec...

REF.NOKoTDA/HR76/2024Job PurposeThe Chief Manager, IT & Smart City Solutions is responsible for overseeing, developing and implementation of strategies, overseeing enforcement of service management practices, coordinating general communication and documentation, and overseeing the management of Kenya National Data Centre and smart city solutions.Job SpecificationDuties and ResponsibilitiesOversee...

YOUR MISSIONImpactQuality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control.Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes.KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Agent Co...

About The JobReporting to the VP-Global Service delivery, you will be responsible for the daily oversight of all projects and their implementation and execution. Additionally, you will be responsible for balancing service delivery requirements and capacity across multiple countries. As the Director, Service Delivery, you will lead in building new capabilities and developing growth plans. You will...

Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app. 1 It aspires to be a multi-category lifestyle app with food delivery being the most popular offering YOUR MISSION Impact Quality Coordinator contributes to the success of the organization as a whole through Profitability (Mana...