R&RsDesign, deliver and project manage customer lifetime value strategies across the customer journey, product categories and markets, to drive improved customer repayment speed, loyalty & upsell success rates.Collaborate cross-functionally with Product, Aftersales, Marketing & Sales Teams to develop strategies for targeted customer-centric engagement campaigns, offers & other initiatives.Own and...
Job DescriptionThe Customer Value Manager will play a pivotal role in establishing d.light as a leader in customer centricity within the industry, driving increased customer engagement, satisfaction & loyalty by optimizing all customer touchpoints with the company along their customer journey. They will enhance the company's value proposition, ensure all OpCos are delivering a cohesive customer e...
Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. Summary The Unit Manger will oversee a unit where he/she will majorly be responsible for attractin...
BURNis looking foran Agent Care Officer who will be responsible for providing support and assistance to agents or representatives ensuring that agents have the necessary resources, guidance, and well-being support to effectively carry out their roles and provide exceptional customer service.Duties and ResponsibilitiesDaily agent network management, including calls to agents, interface for sales o...
Job Description The Customer Value Manager will play a pivotal role in establishing d.light as a leader in customer centricity within the industry, driving increased customer engagement, satisfaction & loyalty by optimizing all customer touchpoints with the company along their customer journey. They will enhance the company s value proposition, ensure all OpCos are delivering a cohesive customer ...
d.light is a global leader and pioneer in delivering affordable solar-powered solutions designed for the two billion people in the developing world without access to reliable energy. d.light provides distributed solar energy solutions for households and small businesses that are transforming the way people all over the world use and pay for energy. Summary he Customer Value Manager will play a pi...
About the Customer Success Assistant role The Customer Success Assistant will be involved in a proactive and client-focused approach, aiming to build long-term relationships and ensure clients feel supported throughout their insurance journey , responsible for handling questions, comments, and complaints regarding the Incourage platform. The successful candidate will be ideally required to start ...
Job SummaryThe Agency Manager will be charged with the responsibility of recruitment, coaching, talent management and maintaining a high-performance culture within the Agency through individual sales and with the help of Sales Agents and Unit Leaders in line with Liberty Life business objectives and code of ethics.Key ResponsibilitiesMarket DominanceTo implement market dominance strategy by creat...
Job SummaryThe Agency Manager will be charged with the responsibility of recruitment, coaching, talent management and maintaining a high-performance culture within the Agency through individual sales and with the help of Sales Agents and Unit Leaders in line with Liberty Life business objectives and code of ethics.Key ResponsibilitiesMarket DominanceTo implement market dominance strategy by creat...
Job SummaryThe Agency Manager will be charged with the responsibility of recruitment, coaching, talent management and maintaining a high-performance culture within the Agency through individual sales and with the help of Sales Agents and Unit Leaders in line with Liberty Life business objectives and code of ethics.Key ResponsibilitiesMarket DominanceTo implement market dominance strategy by creat...
Liberty Life Assurance Kenya is a life insurance provider that has been providing relevant products to Kenyans for over 50 years. Our purpose at Liberty is to make a difference in people s lives by making financial freedom possible. Job Summary The Agency Manager will be charged with the responsibility of recruitment, coaching, talent management and maintaining a high-performance culture within t...
Key results expected:Program Financial Budgeting, Monitoring, and ReportingWorking closely with the Program team, monitor the finance-related aspects of the implementation of Program activities according to approved Program documents, ensuring that appropriate control reporting structures are maintained in accordance with IDLO Rules and Regulations and donor requirements.Ensure the timely prepara...
Job SummaryThe Unit Leader will be charged with the responsibility of recruitment, coaching, talent management and maintaining a high-performance culture within the Unitthrough individual sales and with the help of Sales Agents in line with Liberty Life business objectives and code of ethics.Key ResponsibilitiesTo recruit, train, supervise and motivate Agents within Liberty Life for the purpose o...
Job SummaryThe Unit Leader will be charged with the responsibility of recruitment, coaching, talent management and maintaining a high-performance culture within the Unitthrough individual sales and with the help of Sales Agents in line with Liberty Life business objectives and code of ethics.Key ResponsibilitiesTo recruit, train, supervise and motivate Agents within Liberty Life for the purpose o...
Job SummaryThe Unit Leader will be charged with the responsibility of recruitment, coaching, talent management and maintaining a high-performance culture within the Unitthrough individual sales and with the help of Sales Agents in line with Liberty Life business objectives and code of ethics.Key ResponsibilitiesTo recruit, train, supervise and motivate Agents within Liberty Life for the purpose o...
Job SummaryThe Unit Leader will be charged with the responsibility of recruitment, coaching, talent management and maintaining a high-performance culture within the Unitthrough individual sales and with the help of Sales Agents in line with Liberty Life business objectives and code of ethics.Key ResponsibilitiesTo recruit, train, supervise and motivate Agents within Liberty Life for the purpose o...
Job SummaryThe Unit Leader will be charged with the responsibility of recruitment, coaching, talent management and maintaining a high-performance culture within the Unitthrough individual sales and with the help of Sales Agents in line with Liberty Life business objectives and code of ethics.Key ResponsibilitiesTo recruit, train, supervise and motivate Agents within Liberty Life for the purpose o...
Job SummaryThe Unit Leader will be charged with the responsibility of recruitment, coaching, talent management and maintaining a high-performance culture within the Unitthrough individual sales and with the help of Sales Agents in line with Liberty Life business objectives and code of ethics.Key ResponsibilitiesTo recruit, train, supervise and motivate Agents within Liberty Life for the purpose o...
HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. Our client, a leading telecommunications provider seeks to recruit a Trade Development Representative. Reports to: Area Sales Manager Location: Nairobi South Syokimau, City Hall-Accra Road, Buruburu, Donholm, Umoja 1, Umoja 2, Jogoo Road-Stadium, Kibera-Ngong Road, Kibera-...
The insurance industry is a highly regulated industry and hence the position of the Financial Manager is critical in meeting the requirements of the Regulator. The Financial Manager holds the responsibility of managing and overseeing the financial operations of the company. This encompasses and ensuring precision in financial reporting, upholding adherence to regulatory requirements, and offering...
Under the supervision of the Finance & Administration Manager, the Finance & Administration Officer will provide financial and administrative services, ensuring high quality, accuracy, and consistency of work. The incumbent will closely coordinate with the Kenya-based Procurement and Programs team.Primary FunctionsSummary of functions:Program Financial Budgeting, Monitoring, and ReportingFinance ...
IDLO is the only intergovernmental organization exclusively devoted to promoting the rule of law. Governments, multilateral organizations, private foundations and the private sector support our work. We are headquartered in Rome, where we were first founded, and where we continue to enjoy strong support from the Italian government Under the supervision of the Finance & Administration Manager, the...
The insurance industry is a highly regulated industry and hence the position of the Financial Manager is critical in meeting the requirements of the Regulator. The Financial Manager holds the responsibility of managing and overseeing the financial operations of the company. This encompasses and ensuring precision in financial reporting, upholding adherence to regulatory requirements, and offering...
Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights. Summary We re looking for detail-oriented and thoughtful people to join our Influx team. You ll be tasked with answering customer questions and need to be able to think on your feet, communicate clearly and effectively, an...