Customer agent jobs

We're seeking a detail-oriented and thoughtful person from Kenya to join our growing team to meet an existing client's needs. (Immediate hire)RESPONSIBILITIESYou provide exceptional customer service as the primary point of contact for the platform users, responding to inquiries, and resolving issues in a timely and effective manner to ensure user satisfaction.You leverage platforms such as Zendes...

We re seeking a detail-oriented and thoughtful person from Kenya to join our growing team to meet an existing client's needs. (Immediate hire) RESPONSIBILITIES You provide exceptional customer service as the primary point of contact for the platform users, responding to inquiries, and resolving issues in a timely and effective manner to ensure user satisfaction. You leverage platforms such as Zen...

Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). We re seeking a detail-oriented and thoughtful person from Kenya to join our growing team to meet an existing client's needs. (Immediate hire)

RESPONSIBILITIESYou provide exceptional customer service as the primary point of contact for the platform users, responding to inquiries, and resolving issues in a timely and effective manner to ensure user satisfaction.You leverage platforms such as Zendesk, Airtable, and Notion to manage all customer interactions and maintain accurate records.You gather and share constructive feedback from cust...

Company DescriptionJoin us at Accor, where life pulses with passion!?As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challengi...

Job Description RESPONSIBILITIES Manage inbound and outbound calls in a timely manner. Adhere to communication scripts when addressing various topics. Identify customers' needs, clarify information, and offer solutions or alternatives. Capitalize on opportunities to upsell services. Cultivate enduring relationships with customers by going the extra mile. Meet personal and team qualitative and qua...

PathCare Kenya was started on 25th November, 2002 by Dr. Kiran Radia as the Chief Executive Officer. PathCare is a private, Kenyan owned professional laboratory, which provides services to clinicians and their patients in collaboration with Pathcare South Africa, one of the leading pathology groups. RESPONSIBILITIES Manage inbound and outbound calls in a timely manner. Adhere to communication scr...

RESPONSIBILITIESManage inbound and outbound calls in a timely manner.Adhere to communication scripts when addressing various topics.Identify customers' needs, clarify information, and offer solutions or alternatives.Capitalize on opportunities to upsell services.Cultivate enduring relationships with customers by going the extra mile.Meet personal and team qualitative and quantitative targets.REQU...

Job Title: Insurance Helpdesk Agent Location: Nairobi, Kenya Position Overview: We are seeking a dedicated Insurance Helpdesk Agent to join our team in Nairobi, Kenya. The ideal candidate will have previous customer service experience, particularly within the insurance industry, and possess excellent communication skills to effectively address customer queries, enquiries, and complaints related t...

YOUR MISSION Impact: Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control. Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes. KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Age...

We are looking for a proactive impact-focused Computing Category Developer Agent to successfully propel ShopIt in ensuring a versatile and thriving Computing Products Category (Laptops, Desktops, Monitors, Printers, Scanners, Software, Servers, POS, etc) that emulates and complies with ShopIt Customer Expectations and company operations. To be successful as a Computing Category Developer at ShopI...

YOUR MISSIONImpact:Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control.Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes.KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Agent C...

Handle Customer engagements via various platformsProvide accurate and timely information while ensuring exceptional customer service.Troubleshoot and resolve Customer issues, aiming for first-time resolution.Collaborate with other internal departments to ensure Customer satisfaction.

Job Summary Are you a natural problem-solver with exceptional communication skills? Do you thrive in a fast-paced and customer-obsessed environment? We are seeking to recruit a Contact Centre Agent who will be responsible for offering topnotch support to our valued Customers with empathy and efficiency. The candidate should be customer-obsessed, proactive and solution-oriented. Duties and Respons...

Job SummaryAre you a natural problem-solver with exceptional communication skills? Do you thrive in a fast-paced and customer-obsessed environment? We are seeking to recruit a Contact Centre Agent who will be responsible for offering topnotch support to our valued Customers with empathy and efficiency. The candidate should be customer-obsessed, proactive and solution-oriented.Duties and Responsib...

With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Job Summary Are you a natural problem-solver with exceptional communication skills? Do you thrive in a fast-paced and custome...

PRIMARY PURPOSEThe individual must be an organized Sales and Marketing Manager and must assist in the promoting and selling of our company's products, to create competitive advantages for our company in the safari industry. The Sales and Marketing Manager's responsibilities include generating unique sales plans, creating engaging advertisements, emails, and promotional literature, developing pric...

About Securex HISTORY With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Securex has grown from strength to strength in the past forty four years to become the leading Security...

Company: Major Travel Plc Job Title: Client Support Representative via Live Chat and Calls Salary: Ksh 100k 120k Type: Self-Employed (Contract basis) Location: Nairobi (Office Based Co-Working Space) Hours: 9.00 am to 6:00 pm Monday to Saturday Start Date: June 2024 We are currently recruiting a Client Support Representative to join our team! Major Travel is a B2B Tour Operator who supplies to In...

If you're here, it's because you're looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecti...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Brief Description Reporting to Commercial Manager, the ideal candidate will be tasked with promoting and selling KQ products and value add ...

Providing personalized Customer Service to both internal/external Customers to achieve high-standard professional level of Customer ExperienceAnswering inbound calls in order for KQ to be accessible to our customers and to assist customers with their inquiriesEducating our Customers on the products and services offered by KQ in order to build an interest and subsequent SaleProviding Customer feed...

Duties & ResponsibilitiesPreferred & backup agents for Top Customers in East Africa.Be the single point of contact for all customersMonitoring of backorder reports, and working with Supply Chain to ensure customer CLO is achievedDrive uptake and adoption of digitization objectives with Internal & External customers.Support the sales manager, channel manager and sales team and customers on the onl...

Brief DescriptionTo play a vital role, liaising with our customers in an endeavour to provide Superior Quality Customer Excellence and Support always so as to acquire and retain our customers. Responsible for carrying out Reservations/Ticketing & Sales, as well as promote KQ Products/Services.Detailed DescriptionProviding personalized Customer Service to both internal/external Customers to achiev...