Kenya Airways gives update on disruptions of services, actions taken

"We sincerely apologise to the customers who have been inconvenienced."

In Summary
  • "The main reason for these disruptions is the unscheduled and extended grounding of two of our 787 Dreamlines."
  • The International Airline said that they are speeding up the recovery of the grounded aircraft.

Kenya Airways has notified their customers of disruptions in their flight schedules.

In a statement on Sunday, they said the disruptions are leading to abnormally high levels of delays.

"The main reason for these disruptions is the unscheduled and extended grounding of two of our 787 Dreamlines due to delayed engine and engine components delivery," the statement reads in part.

Kenya Airways said the flight disruption has also been impacted by the unavailability of their flight crew for some regional flights.

To address these disruptions, they noted that they are taking some quick actions.

"We are readjusting our network accordingly as well as communicating as proactively as possible to our affected customers," they said.

The International Airline said that they are speeding up the recovery of the grounded aircraft, adding that they are also adjusting their schedule including downgrading some of their flights to minimise the disruptions.

"We sincerely apologise to the customers who have been inconvenienced by these delays. We want to reiterate that your safety and well being as well as that of our crew are our utmost priorities," they added.

They therefore noted that they are doing everything in their power to resolve the situation as quickly and efficiently as possible.

"We anticipate that our network will normalise by Tuesday, May 21, once we receive and install the necessary engines and components. We sincerely appreciate your patience and understanding during this time," Kenya Airways said.

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