Jobs related to customer service

Key responsibilities include: Backend administration of CX Systems Cisco PCCE, ZOOM Calrec, PCS IVR and Wallboard UCM Cluster3 and Customer Analytics System. Dynamics CRM administration License Management, Service Uptime, Reports Management and Workflow Maintenance Coordinating and working with applications vendors for escalations, upgrades, health checks and maintenance reviews for CX systems. P...

Key responsibilities include:Backend administration of CX Systems Cisco PCCE, ZOOM Calrec, PCS IVR and Wallboard UCM Cluster3 and Customer Analytics System. Dynamics CRM administration License Management, Service Uptime, Reports Management and Workflow MaintenanceCoordinating and working with applications vendors for escalations, upgrades, health checks and maintenance reviews for CX systems.Plan...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capita...

Your mission at Sistema.bio:Reporting to the Customer Care Coordinator, you will be responsible for managing customer interactions through various channels, ensuring a positive experience for all customers. The primary responsibilities include responding to missed calls, handling inbound calls, conducting after-service visit (SV) calls, and pre-installation calls. This role requires excellent com...

Job Description Your mission at Sistema.bio: Reporting to the Customer Care Coordinator, you will be responsible for managing customer interactions through various channels, ensuring a positive experience for all customers. The primary responsibilities include responding to missed calls, handling inbound calls, conducting after-service visit (SV) calls, and pre-installation calls. This role requi...

Your mission at Sistema.bio: Reporting to the Customer Care Coordinator, you will be responsible for managing customer interactions through various channels, ensuring a positive experience for all customers. The primary responsibilities include responding to missed calls, handling inbound calls, conducting after-service visit (SV) calls, and pre-installation calls. This role requires excellent co...

PURPOSE: We are seeking a highly motivated and detail-oriented individual to join our team as an Agency Support Specialist Learning & Development. The successful candidate will be responsible for the supervision and coordination of all aspects of the Retail Life learning and development activities including; managing, directing, administering, and coordinating all learning activities, physically ...

Job Summary:On behalf of our client, we are seeking a highly skilled and experienced ICT Support to join our team in Nairobi. The successful candidate will play a pivotal role in managing ICT applications and infrastructure, ensuring robust information security, data protection, and seamless ICT operations across the organization.Job Responsibilities:Efficiently and effectively manage ICT applica...

WTS Energy, headquartered in the Netherlands and established in 2000, is one of the leading Outsourcing & Workforce Management Companies to the Global Energy industry. WTS Supplies Manpower, Recruitment, Outsourcing Services in Africa, the Middle East, Europe and the Americas. WTS Energy works on all Energy projects, Oil & Gas and Renewables. We have access to the entire global skill pool of ener...

PURPOSE:We are seeking a highly motivated and detail-oriented individual to join our team as an Agency Support Specialist Learning & Development. The successful candidate will be responsible for the supervision and coordination of all aspects of the Retail Life learning and development activities including; managing, directing, administering, and coordinating all learning activities, physically a...

YOUR MISSION Impact: Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control. Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes. KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Age...

Job Purpose StatementAssistant Manager, IT Service Desk role is responsible for supervising NCBA group centralized IT Service Desk.The role ensures that the Service Desk team liaises with the department to ensure any incidents that cannot be resolved at the Service desk are appropriately escalated.Key Accountabilities (Duties and Responsibilities) Perspective % Weighting (to add up to 100%) Outpu...

REQUIREMENTDiploma in Business Related Field will be preferredExperience in Customer Service will be an added advantage.Report writing skills, Excellent skills in analysis ofFinancials, communication, interpersonal, organizational and negotiation skillsWorking knowledge in IT skills (MS Office especially excel)

YOUR MISSIONImpact:Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control.Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes.KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Agent C...

JOB TITLE: OPHTHALMOLOGY CUSTOMER SERVICE EXECUTIVEAbout this Job Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.On behalf of our client, we are looking for a competent, skilled, and experienced Ophthalmology- Customer Service Executiveto work in Nair...

Job responsibilitiesServe clients on all modes of engagement i.e messages, calls, social media and face to face.Provide accurate, valid and complete information promptly to clients as their guide through the purchasing process.Initiate the fulfillment process upon payment and keep clients informed and engaged on the progress of their orders.Respond to all requests for quotation sent through all m...

Job Purpose Statement Assistant Manager, IT Service Desk role is responsible for supervising NCBA group centralized IT Service Desk. The role ensures that the Service Desk team liaises with the department to ensure any incidents that cannot be resolved at the Service desk are appropriately escalated. Key Accountabilities (Duties and Responsibilities) Perspective % Weighting (to add up to 100%) Ou...

Shopit is a leading retailer of ICT Products in Kenya committed to becoming the most loved and trusted marketplace by offering superior shopping experience, rapid delivery, and stellar customer service. We bring the best in electronics, computers and more directly to you, from a company you can trust. Salary Range : KSh 30,000 KSh 50,000/month Job responsibilities Serve clients on all modes of en...

Job Title: Freelancing Support Specialist Company: Dynamic Freelancer Location: Nairobi, Kenya About Dynamic Freelancer: Dynamic Freelancer is a premier provider of freelance services in the UAE, dedicated to assisting individuals in working remotely while residing in the UAE.From residency visas to health insurance and invoicing services, we offer a comprehensive suite of services tailored to ou...

Job SummaryThe job holder's primary role is to ensure unparalleled customer satisfaction. You will serve as the main point of contact for our customers, managing orders, addressing inquiries, and providing expert advice on our products and services. Your attention to detail, problem-solving skills, and in-depth knowledge of the industry will contribute to the overall success of our customer servi...

Manage the service function operations while driving focus to enhancing a customer centric culture across the businessLeads and motivates staff and workforce - building a top performing operational team and instilling a culture of accountability, results, and flexibility to meet/exceed customer expectations. Target is to enable managers leading their teams independently, with a high degree of col...

If you're here, it's because you're looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecti...

Madison Investment Managers Limited is a member of the Madison Group and is a leading Investment Management Company in Kenya licensed by the Capital Markets Authority and the Retirement Benefits Authority. The Company is recruiting for the above position. The Customer Experience Officer position will be located at the Company s Head Office. The role reports to the Deputy Manager- Customer Experie...

About the role The Customer Service Manager Kenya will lead the call center service team with a customer centric vision in placing our customers first to ensure that the Sun King customer satisfaction operational excellence is in line with industry standards . They will be responsible for managing performance KPIs of the service teams with regular team engagements on welfare checks, continuous im...